# People Operations Senior Associate at Smith+Nephew

Smith+Nephew is hiring a People Operations Senior Associate. Level rates it Little AI ●○○○; you can [apply on Smith+Nephew](https://jobsbylevel.com/go/40baf11b-3ccd-4fdf-b566-948c6eb9ce3b?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. CR - Alajuela, Coyol.

## Details

- Company: [Smith+Nephew](https://jobsbylevel.com/companies/smith-nephew)
- AI level: AI Level 1 (score 38 out of 100)
- Location: CR - Alajuela, Coyol
- Posted: October 29, 2026
- Apply: https://jobsbylevel.com/go/40baf11b-3ccd-4fdf-b566-948c6eb9ce3b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=people-operations-senior-associate-at-smith-nephew-76e445

## Description

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The HR Service Associate provides end-to-end HR operational support across onboarding, employee lifecycle administration, pay and benefits processes, employment compliance, and customer service delivery. The role also leads vendor credentialing activities for representatives requiring healthcare facility access, managing credentialing requests, vendor relationships, and subscription governance. Success in this role requires strong attention to detail, customer focus, stakeholder management, and the ability to operate effectively in a compliance-driven environment. This position is B3 level (for internal use only) What will you be doing? Customer Service Delivery Deliver a quality and professional service to all customers. Resolve day to day customer service enquiries, issues and complaints, escalating as appropriate, and deal with any service recovery. Provide efficient employee and pay administration and timely advice to customers on employee lifecycle activities. Ensure that all employee data is entered into Workday and associated HR systems in a timely, accurate and consistent manner, to agreed standards and targets. Create and maintain documents, records and data to agreed procedures and standards. Ensure the service management system reflects the nature of the query to ensure a high level of customer service satisfaction. Action workflow requests in a timely and consistent manner. Identify and escalate issues and incidents. Liaise with customers as required and in accordance with guidelines and parameters to ensure smooth operation of transactional services. Ensure a high level of confidentiality is maintained in all aspects of work. Ensure all corporate policies, standards and agreed HR Customer Service processes are adhered to by all staff, rectifying any non- conformities as appropriate. Employee Services Administration Administer end to end employee lifecycle transactional processes, including joiners, movers, leavers, pay changes, special leave types and compensation and benefit administration for all employees and managers. Administer changes to individual’s terms and conditions Administer the probation period, liaising with the line manager, escalating any formal issues to the HR Consultancy team. Administer deductions and calculate entitlements. Ensure the prompt and accurate processing of leavers. Pay and Reward Administration Effectively process pay data, documentation and information to ensure timely and accurate production of the S+N payrolls. Maintain accurate records and history of the pay and ensure all statutory documentation is correctly filed including miscellaneous and year end returns in accordance with the requirements of local legislation, Internal Audit and the local tax authorities. Deal with and comply with statutory obligations under pay and pensions as required. Action voluntary deductions as authorized by the employee. Support HR Customer Services Advisors in relation to pay related queries, if and when required. Administer Sharesave and insurance claims and produce relevant correspondence. Administer Reward/Benefit schemes on behalf of S+N. Contracts & Employment Compliance Administer and monitor the offer and on-boarding processes for internal and external candidates, including standard offers, background checks, issuing of contracts of employment, joining instructions, and on-boarding documentation within agreed timescales and service standards. Ensure accurate pre-employment checks are undertaken and recorded, using the appropriate technology. Provide timely, accurate advice to new starters regarding their induction, and S+N systems and processes Ensure all renewal employment checks are conducted in a timely and accurate manner. Provide reports to managers highlighting non-compliance with renewal employment checks. Credentialing & Vendor Management Serve as the accountable owner for the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/people-operations-senior-associate-at-smith-nephew-76e445

Source: https://jobsbylevel.com/jobs/people-operations-senior-associate-at-smith-nephew-76e445

## Cite this page

Level. https://jobsbylevel.com/jobs/people-operations-senior-associate-at-smith-nephew-76e445.

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