# People Support Associate Specialist (Mandarin Speaker) at Roche

Roche is hiring a People Support Associate Specialist (Mandarin Speaker). Level rates it Little AI ●○○○; you can [apply on Roche](https://jobsbylevel.com/go/e7567428-6004-4901-9a7f-65d5cbe6867d?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Petaling Jaya.

## Details

- Company: [Roche](https://jobsbylevel.com/companies/roche)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Petaling Jaya
- Posted: September 25, 2026
- Apply: https://jobsbylevel.com/go/e7567428-6004-4901-9a7f-65d5cbe6867d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=people-support-associate-specialist-mandarin-speaker-at-roche-c382b4

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/people-support-associate-specialist-mandarin-speaker-at-roche-c382b4

## Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position At Roche, we named our entry point for all employees and managers the “People Portal” and the enabling team taking care of People & Culture (P&C) work is named “People Support Team”. People Support Specialist combines the first point of contact for P&C-related enquiries and services for all Roche people (employees, candidates, contingents, retirees, managers, P&C colleagues, etc.) with the execution of Employee Lifecycle Management activities and tasks. We are a team that works very closely together supporting a country or cluster of countries as part of a region. A high degree of flexibility and proactivity is expected. Being part of the People Support Team you are a member of the People Support Solutions organization. People Support Solutions turns decisions into action and provides employees, senior managers and other stakeholders (such as P&C colleagues and authorities) with all required P&C services – on time and to the agreed standard of quality. We also ensure good employee relations, anticipate our customers' future needs and proactively develop solutions. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of People Support Solutions. You need a broad understanding across global P&C processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation. Responsibilities Service Delivery Provide insight, support and explanation on P&C policies, HR system and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). Deliver consistent and reliable service by use of all available channels (chat, ticketing system, phone calls) Execute system data maintenance and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting. Supports P&C Chapters with feedback of business usage of HR processes, pain points and knowledge gaps. Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions). Participate in project activities as required Embed customer care principles into daily activities Comply with data privacy rules and regulations Implement processes and initiatives to ensure continuous improvement as well as service enhancement. Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns Ensure operations according to defined KPIs and SLAs. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Cross-Functional Collaboration Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/people-support-associate-specialist-mandarin-speaker-at-roche-c382b4

Source: https://jobsbylevel.com/jobs/people-support-associate-specialist-mandarin-speaker-at-roche-c382b4

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Level. https://jobsbylevel.com/jobs/people-support-associate-specialist-mandarin-speaker-at-roche-c382b4.

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