# Planner, Conferences Premium Customer Service at Gartner

Gartner is hiring a Planner, Conferences Premium Customer Service. Level rates it Little AI ●○○○; you can [apply on Gartner](https://jobsbylevel.com/go/f00cc6b8-c7ff-4a30-b19b-b6011d756dc0?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Surrey.

## Details

- Company: [Gartner](https://jobsbylevel.com/companies/gartner)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Surrey
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/f00cc6b8-c7ff-4a30-b19b-b6011d756dc0?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=planner-conferences-premium-customer-service-at-gartner-e9ef8e

## Description

Gartner Conferences delivers world-class experiences that help executives and business leaders solve their most critical priorities. The Customer Excellence team plays a vital role in ensuring a seamless experience for Gartner associates, clients, and conference attendees throughout the conference lifecycle. What You Will Do: Customer Service & Support • Serve as a first point of contact for Premium Customer Service inquiries and conference-related support requests via phone, email, or chat. • Provide timely, professional, and solution-oriented support while helping maintain established service-level commitments. • Partner with internal stakeholders to facilitate resolution of escalated attendee and associate inquiries. • Deliver a high-touch customer experience aligned with Gartner's commitment to service excellence. Conference Operations & Registration Management • Manage registration lists including coordination of outstanding requests related to CIO Forums and Substitutions. • Assist with conference-related operational activities to ensure attendee records are accurate and complete. • Lead the Conference Live Chat program at designated conferences ensuring expected service levels. Cross-Functional Conference Support • Develop working knowledge across Conference Business Operations and Global Conferences attendee support functions, providing operational coverage and support. • Partner with global teams to ensure a consistent attendee experience across conferences and regions. • Support onsite as needed at Global Conferences. Process Excellence & Continuous Improvement • Maintain and update operational playbooks, process documentation, and knowledge resources. • Identify process gaps and opportunities for efficiency. • Participate in projects and initiatives with the Process Excellence team. • Recommend and implement improvements that enhance customer experience and operational performance. Team & Organizational Engagement • Attend team meetings, training sessions, and cross-functional forums. • Support onboarding and knowledge transfer activities. • Build trusted partnerships across Registration, Strategic Partnerships, Content and Housing teams. What You Will Need • Bachelor's degree, preferred • 2+ years of customer service experience and/or events experience • Experience in customer service, conference operations, event management, registrations, or business operations • Strong organizational, communication, and problem-solving skills • Ability to work effectively across global teams and stakeholder groups • Commitment to delivering exceptional customer experiences • Ability to travel as needed, up to 50% domestically & globally #LI-hybrid Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/planner-conferences-premium-customer-service-at-gartner-e9ef8e

Source: https://jobsbylevel.com/jobs/planner-conferences-premium-customer-service-at-gartner-e9ef8e

## Cite this page

Level. https://jobsbylevel.com/jobs/planner-conferences-premium-customer-service-at-gartner-e9ef8e.

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