# Portfolio Experience Director at Industrious

Industrious is hiring a Portfolio Experience Director in New York, United States. It pays $150k-$180k a year and Level rates it Little AI ●○○○; you can [apply on Industrious](https://jobsbylevel.com/go/eecd8d98-f0b8-4221-8e1b-1368e1cbd3ec?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. NYC - 12 E 49th St (Tower 49).

## Details

- Company: [Industrious](https://jobsbylevel.com/companies/industrious)
- AI level: AI Level 1 (score 34 out of 100)
- Location: NYC - 12 E 49th St (Tower 49)
- Salary: $150k-$180k
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/eecd8d98-f0b8-4221-8e1b-1368e1cbd3ec?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=portfolio-experience-director-at-industrious-1971cb

## Description

ABOUT EXPERIENCE BY INDUSTRIOUS Experience by Industrious is a workplace hospitality brand launched by CBRE, built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide. ABOUT THE ROLE Great workplace experiences don't happen by accident. Someone sets the standard, and someone makes sure it holds. That's you. As the CBRE Portfolio Experience Director for one of our key client accounts, you lead hospitality and experience strategy across an entire real estate portfolio. You translate the client's vision into a defined programming approach, build trusted relationships with their leadership, and run a high-performing team that delivers something people feel every time they walk in the door. This role is strategic and operational in equal measure. You'll shape the amenity strategy, build the programming calendar, present monetization models, manage the budget, and coach the people on site, all while holding every location to the same high standard. The best experience leaders understand that consistency is what clients remember. Everything else, the events, the lobby, the amenities, is how you earn it. WINNING IN THIS ROLE MEANS: • The client sees their brand in every building. Programming and spaces reflect their vision and are activated with purpose. • Tenant engagement is strong and growing, and the experience program visibly supports leasing, occupancy, and retention goals. • Every location meets the same standard. Place Audit results improve over time, and you can point to the actions that moved them. • Client leadership trusts you as a thought partner, and brings you into the room before decisions are made. • Experience KPIs are defined, reported on a steady cadence, and used to make decisions. • The portfolio budget is on plan, savings goals are met, and amenity revenue ideas are backed by real numbers. • Your team is stable, capable, and growing, with leaders ready to step up. YOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF: • Hospitality is instinct for you. You know what a great arrival feels like, and you can teach a team to deliver it every day, in every building. • You mix vision with discipline. You can set a strategy with a client executive in the morning and review a vendor scorecard in the afternoon. • You lead through people. You hire well, coach directly, and build a team culture that holds when you're not in the room. • You're comfortable with the numbers. You build a budget, manage to it, and make the case for investment with confidence. • You influence without authority. Matrixed relationships, procurement partners, centers of excellence, and client teams don't slow you down. You bring them along. • You stay curious about the industry. You bring the client new ideas before they ask for them. NOT THE RIGHT FIT IF: • You'd rather manage from a distance than spend real time in the buildings and with your teams. • You see hospitality as a nice-to-have rather than central to how a workplace performs. • You're uncomfortable presenting to senior client leadership or holding a clear point of view. • You find standards, audits, and reporting tedious rather than the way consistency gets built. • You prefer to direct from the top rather than coach, develop, and build a team. WHAT YOU OWN: Tenant programming and amenity strategy. • Translate client goals and overarching strategy into a defined programming approach and execution plan across the portfolio, covering events, tenant engagement, leasing support, and every touchpoint that shapes how tenants experience the buildings. • Design and deliver a portfolio-wide programming calendar that reflects the client's brand, drives tenant engagement, and supports leasing objectives. • Prepare, present, and propose amenity monetization strategies,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/portfolio-experience-director-at-industrious-1971cb

Source: https://jobsbylevel.com/jobs/portfolio-experience-director-at-industrious-1971cb

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