# Principal Associate, Principal Extended Ops Associate - Card Delivery Operations (Client Facing) at Capital One

Capital One is hiring a Principal Associate, Principal Extended Ops Associate - Card Delivery Operations (Client Facing). Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/39610069-c24e-4fab-b55c-7fcbd9acd1ba).

AI Level 1, AI centrality 18 out of 100. Richmond, VA.

## Details

- Company: [Capital One](https://jobsbylevel.com/companies/capital-one)
- AI level: AI Level 1 (score 18 out of 100)
- Location: Richmond, VA
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/39610069-c24e-4fab-b55c-7fcbd9acd1ba

## Description

Principal Associate, Principal Extended Ops Associate - Card Delivery Operations (Client Facing) As a Principal Associate for Card Delivery Operations , you are the operational engine bringing our business partners’ card products to reality. In this subject matter expert role, you will build and scale processes that boost efficiency, lower operational risk, and deliver seamless outcomes for our customers. You will serve as the primary integrator across stakeholders—driving accountability, securing technical readiness, and hitting critical fulfillment targets. Built for a high-performing operator with exceptional project management capability, this position demands rigorous precision and collaborative leadership. You will work side-by-side with cross-functional tech leads and external supplier managers to translate complex rollout plans into flawless execution. Key Responsibilities: Project Management & Execution Plan Execution: Directly own project plans, managing daily tasks, tracking milestones, and ensuring projects remain on schedule. Timeline Management: Proactively identify potential delays or bottlenecks in the rollout schedule and work with cross-functional partners to develop mitigation plans. Meeting Orchestration: Facilitate recurring tactical syncs between internal teams and external suppliers to ensure clear communication and accountability. Supplier & Technical Coordination Supplier Liaison: Serve as the primary operational point of contact for the supplier’s Project Manager, ensuring our external partners are aligned with Capital One’s technical and timing requirements. Product/Tech Partnership: Collaborate closely with internal Product Managers and Technical Leads to translate system requirements into actionable supplier tasks. Test Output Review: Review and validate internal and supplier test results and output to ensure execution meets business intent. Operational Integrity Detail-Oriented Oversight: Maintain rigorous documentation of project progress, decision logs, and supplier readiness checklists. Issue Tracking: Identify and document technical or operational "bugs" during the rollout process, following them through to resolution with tech and supplier partners. Subject Matter Expertise: Apply your operations experience to drive efficiency and reduce risk. Ideal Candidate Profile Exceptional ability to establish structure and clarity in ambiguous or unstructured environments. Strong subject matter expertise (or rapid learning agility) in card personalization and manufacturing processes, including upstream and downstream impacts. Highly strategic, proactive problem-solver with strong interpersonal and negotiation skills. Travel Expectations: This role requires the associate to be out in the field for sales, customer or site visits on a regular basis. Basic Qualifications: High School Diploma, GED, or Equivalent Certification At least 2 years of experience in Project or Process Management At least 1 year of experience in Third-Party Vendor Management At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: Bachelor’s Degree or military experience At least 3 years of experience in Project or Process Management At least 2 years of experience in Third-Party Vendor Management At least 2 years of experience in Commercial Printing methodologies At least 2 years of experience in Credit or Debit Card Fulfillment Operations At least 1 year of experience with US Card operations or TSYS platform knowledge Business Process Management (BPM), Lean, or Agile Certification At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/principal-associate-principal-extended-ops-associate-card-delivery-operations-client-facing-at-capital-one-fff07a

Source: https://jobsbylevel.com/jobs/principal-associate-principal-extended-ops-associate-card-delivery-operations-client-facing-at-capital-one-fff07a

## Cite this page

Level. https://jobsbylevel.com/jobs/principal-associate-principal-extended-ops-associate-card-delivery-operations-client-facing-at-capital-one-fff07a.

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