# Principal Engineer - Systems at Freshworks

Freshworks is hiring a Principal Engineer - Systems in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Freshworks](https://jobsbylevel.com/go/e644dec2-e264-464d-a4ba-fda0b04ea679?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Hyderabad, India.

## Details

- Company: [Freshworks](https://jobsbylevel.com/companies/freshworks)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Hyderabad, India
- Posted: September 23, 2026
- Apply: https://jobsbylevel.com/go/e644dec2-e264-464d-a4ba-fda0b04ea679?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=principal-engineer-systems-at-freshworks-1e62cb

## Prepare for this job

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## Description

About Freshworks: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Role Overview We are seeking a highly experienced Principal Engineer to lead the design and evolution of the enterprise-scale platform architecture that powers Freshworks’ multi-tier SaaS products. This role will define the architecture strategy for a major platform domain, drive modernization initiatives, and establish best practices across service design, reliability, engineering quality, and cost. The ideal candidate combines deep technical expertise in distributed systems, multi-tenant SaaS architecture, microservices, event-driven design, and large-scale production operations with strong leadership and stakeholder management capabilities — and remains genuinely hands-on, writing production code and leading deep debugging when it matters. Key Responsibilities Architecture & Strategy Define and own the platform architecture roadmap for your domain, including the target state and a realistic path to it. Design scalable, secure, and cost-efficient architectures supporting high-throughput, low-latency, multi-tenant workloads. Establish architecture standards, design principles, decision records, and review practices. Evaluate emerging technologies and own build-versus-buy decisions with measurable outcomes. Platform Engineering Architect and build cloud-native services and APIs that scale with global growth. Design service decomposition, API contracts, messaging and event-driven flows, caching strategies, and database-layer design. Treat multi-tenancy as a first-class design concern: isolation models, noisy-neighbour control, per-tenant limits, and cost attribution. Lead platform modernization — monolith decomposition, migrations, and deprecations carried through to completion. Reliability, Performance & Operations Drive platform reliability, availability, performance optimization, and observability. Take ownership of complex production issues in distributed SaaS environments, leading deep root-cause analysis and implementing permanent preventive safeguards. Define SLOs, failure modes, resilience patterns, and capacity planning for the systems you own. Engineering Excellence & Quality Write clean, maintainable, high-performance production code and build proof-of-concepts that settle architectural questions. Establish rigorous engineering standards through code reviews, automated testing, and CI/CD integration. Identify architectural bottlenecks and technical debt, and drive practical, iterative refactoring without compromising business delivery. Security, Privacy & Compliance Ensure platform designs and team practices align with information security standards and regulatory requirements. Design for tenant isolation, access control, auditability, and data residency from the outset. Technical Leadership Provide architectural guidance across multiple engineering teams. Lead architecture reviews, design discussions, and technical decision-making. Mentor senior and staff

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/principal-engineer-systems-at-freshworks-1e62cb

Source: https://jobsbylevel.com/jobs/principal-engineer-systems-at-freshworks-1e62cb

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