# Principal, Global Service Strategy & Ops  at Delivery Hero (talabat)

Delivery Hero (talabat) is hiring a Principal, Global Service Strategy & Ops  in Berlin, Germany. Level rates it Little AI ●○○○; you can [apply on Delivery Hero (talabat)](https://jobsbylevel.com/go/ab70c38c-5d93-46b5-9ee0-5b5a1c9a10bd?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. Berlin, Germany.

## Details

- Company: [Delivery Hero (talabat)](https://jobsbylevel.com/companies/delivery-hero-talabat)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Berlin, Germany
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/ab70c38c-5d93-46b5-9ee0-5b5a1c9a10bd?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=principal-global-service-strategy-ops-at-delivery-hero-talabat-de5cd2

## Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in. This is a global role in Delivery Hero's Global Service Operations team, working with colleagues across our international markets. Global Service Operations is a newly formed function that brings customer, rider and vendor service across Delivery Hero's brands under one roof. We are championing innovative service delivery models and scalable digital solutions as part of a large-scale transformation journey. We are looking for a structured, analytically strong Principal, Strategy & Ops to partner closely with Global Service Operations leadership. You will help set the operating rhythm, turn strategy into roadmaps and OKRs, drive the most important cross-functional initiatives, and make sure leadership forums end in decisions and follow-through. Depending on your background, your focus may be a specific area of the organization or priorities across the function. If you bring consulting-grade problem solving, whether from a consulting firm or an in-house strategy team, and want to own real outcomes rather than recommend them, this role puts you in the room where operational strategy is decided across around 65 countries, combining daily senior leadership exposure with a front-row seat to transformation that sets you up for future leadership Key Responsibilities: Governance & operating cadence: Design and run governance, including monthly and quarterly business reviews, leadership reviews and escalation paths. Track decisions, actions and handovers across global and local teams. Strategic planning & alignment: Work with senior leadership to shape strategy and translate it into actionable roadmaps. Align priorities with Product, Finance and local markets. OKR management & performance tracking: Run the end-to-end OKR process, from setting and alignment to tracking and quarterly reviews. Establish baselines and the right measures so performance is comparable across markets. Performance management & insights: Build the fact base on volume, cost, quality and speed. Identify the largest savings and improvement opportunities, run root-cause analysis and track action plans to measurable impact. Strategic project delivery: Lead complex cross-functional initiatives from problem definition to implementation, managing milestones, dependencies, risks and adoption across global and local teams. Executive communications: Write the strategy papers, decision proposals and presentations for executive and Board-level forums. ​​​​​​ 5+ years of professional experience (excluding internships) in consulting, strategy or operations roles, ideally including at least 2 years in a top-tier strategy or management consulting firm. Strong candidates from in-house strategy, transformation or Chief of Staff teams at fast-paced tech or operations-heavy companies will also be considered, as will operators with 5+ years leading service, contact-centre, BPO or vendor operations at multi-market scale, with clear strategy or transformation scope. Hands-on operations exposure, either in an in-house role (e.g., strategy & ops, business operations, chief of staff) or through implementation-heavy consulting work alongside operating teams. Proven track record of structuring ambiguous, high-level problems and turning them into clear roadmaps, governance and follow-through.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/principal-global-service-strategy-ops-at-delivery-hero-talabat-de5cd2

Source: https://jobsbylevel.com/jobs/principal-global-service-strategy-ops-at-delivery-hero-talabat-de5cd2

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