# Proactive Support Customer Manager at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring a Proactive Support Customer Manager. Level rates it Little AI ●○○○; you can [apply on Hewlett Packard Enterprise](https://jobsbylevel.com/go/cca02029-f500-4cc0-92bf-e65530ddad65?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Dalian, Liaoning, China).

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Dalian, Liaoning, China)
- Posted: September 29, 2026
- Apply: https://jobsbylevel.com/go/cca02029-f500-4cc0-92bf-e65530ddad65?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=proactive-support-customer-manager-at-hewlett-packard-enterprise-37536a

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/proactive-support-customer-manager-at-hewlett-packard-enterprise-37536a

## Description

Proactive Support Customer Manager This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Proactive Support Account Manager for HPE Storage Products, including MP Block, MP File and MP Object for Japan/APAC. Applies advanced subject matter knowledge in storage products to solve complex business issues and is regarded as a subject matter expert on storage products. Frequently contributes to the development of new ideas and methods, as well as automation. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level or newer employees. Management Level Definition: Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. Responsibilities: Ability to work 9AM-5:30 PM Japan Standard Time JST Communicate with customers and handle issue resolution in business Japanese/keigo. Communicate internally with the PSM team and other departments in English. Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). . Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements. Ability to articulate clearly, recommend and explain resolutions /clients. Understand and utilize ITIL. Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc. Education and Experience Required: First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience. 5-7 years experience in relevant technologies and customer environments. Relevant industry qualification where applicable, in storage products and virtualization. Knowledge and Skills: NATIVE Level Japanese language skill (including spoken/written business Japanese and keigo), fluent in English. Storage

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Source: https://jobsbylevel.com/jobs/proactive-support-customer-manager-at-hewlett-packard-enterprise-37536a

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