# Process Associate / Senior Process Associate - Order Management & Fulfilment at KONE

KONE is hiring a Process Associate / Senior Process Associate - Order Management & Fulfilment. Level rates it Little AI ●○○○; you can [apply on KONE](https://jobsbylevel.com/go/ae35bffc-4149-4983-a61a-601898e4b1ba?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Chennai ITEC/KBS.

## Details

- Company: [KONE](https://jobsbylevel.com/companies/kone)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Chennai ITEC/KBS
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/ae35bffc-4149-4983-a61a-601898e4b1ba?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=process-associate-senior-process-associate-order-management-fulfilment-at-kone-c11d9a

## Description

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Job Title - Process Associate / Senior Process Associate - Order Management & Fulfilment Job Location - Ambattur, Chennai Are you a detail-oriented professional who enjoys working with order processing, accurate transaction management, and continuous process improvement? Do you thrive in a structured business operations environment where timely execution, data accuracy, customer satisfaction, and digital readiness are critical? If you are passionate about supporting order management and fulfilment operations while also being curious about how AI and automation can improve productivity, quality, and decision-making, we’d love to meet you. Join our team and play a key role in supporting order management and fulfilment operations that enable smooth order processing, delivery coordination, and customer service activities. In this role, you will ensure accurate handling of transactions, invoicing, and reporting while maintaining compliance with established procedures and service level agreements. You will also be expected to demonstrate AI awareness, identify opportunities to simplify repetitive work, and collaborate with business and automation teams to improve process efficiency in a responsible and controlled manner. What You’ll Do? As a Process Associate – Order Management & Fulfilment , you will support order processing and fulfilment operations by performing core transactional and documentation activities, including: Performing transactional analysis to ensure accuracy and completeness of order data Processing customer orders and managing order lifecycle activities Supporting order fulfilment activities to ensure timely delivery of products and services Creating and maintaining customer invoicing documentation as per business requirements Handling requests and incident management using ServiceNow tools Updating and maintaining order data in SAP systems, particularly within the Sales and Distribution (SD) module Generating and maintaining routine operational reports using Microsoft Excel and Power BI Validating documentation and approvals before processing transactions Coordinating with supply chain, finance, and customer service teams to resolve operational queries Ensuring compliance with order management procedures and documentation standards Managing multiple requests while meeting defined service level agreements (SLAs) Maintaining proper documentation and records for audit and compliance purposes Identifying repetitive, manual, or rule-based activities that can be simplified through automation, standard templates, workflow improvements, or digital tools Using AI-enabled tools responsibly for drafting, summarizing, data validation support, exception analysis, and productivity improvement, while ensuring human review and compliance with company policies Collaborating with business users, process owners, and automation teams to provide clear requirements, test scenarios, and feedback for automation or AI-supported process improvements What We’re Looking For? Hard Skills Graduate in Commerce (B.Com) or related discipline — Mandatory Working knowledge of SAP Sales and Distribution (SD) module — Mandatory Basic understanding of order management and order fulfilment processes Experience or exposure to customer invoicing and transactional processing Proficiency in Microsoft Excel for data entry, reporting, and documentation — Mandatory Basic knowledge of Power BI for reporting and data visualization AI awareness and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/process-associate-senior-process-associate-order-management-fulfilment-at-kone-c11d9a

Source: https://jobsbylevel.com/jobs/process-associate-senior-process-associate-order-management-fulfilment-at-kone-c11d9a

## Cite this page

Level. https://jobsbylevel.com/jobs/process-associate-senior-process-associate-order-management-fulfilment-at-kone-c11d9a.

Get job alerts: https://jobsbylevel.com/newsletter