# Process Development Associate at Roche

Roche is hiring a Process Development Associate in Kyiv, Ukraine. Level rates it Little AI ●○○○; you can [apply on Roche](https://jobsbylevel.com/go/f9758ca1-c6e5-4456-9498-df93483d1690?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Kyiv.

## Details

- Company: [Roche](https://jobsbylevel.com/companies/roche)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Kyiv
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/f9758ca1-c6e5-4456-9498-df93483d1690?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=process-development-associate-at-roche-c0e458

## Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Job Profile Summary: Process Development Associate (Diagnostics Division) Company: Roche Ukraine LLC (Diagnostics Division) Location: Ukraine Work Format: Remote Schedule: Monday to Friday, 09:00–18:00 (with lunch break) Travel: Occasional short business trips within Ukraine (up to ~10%) Job Summary The Process Development Associate ensures seamless operational support for the Diagnostics Division. The role supports direct contracts between Roche Diagnostics Poland (RDP) and healthcare institutions and laboratories, onboards new customers, coordinates promotional materials and service-tool logistics, runs hotline operations, and supports complaint handling, including for indirect-channel customers through Distributors. The role acts as the key process integrator between Sales (RDP), Service/Field Service, Medical/Regulatory Affairs, Marketing, Logistics, and other enabling functions. Key Responsibilities 1. Direct Contract Support (RDP and Healthcare Institutions/Laboratories) Manage document flow (agreements, addenda, service acts, specifications), including verification of counterparties' legal and financial details Organise internal approvals with Finance/Tax, Legal, and Compliance, and monitor approval SLAs Maintain contract registers in ERP/CRM/DMS systems with timely status and version updates Track renewal and termination timelines and monitor KPI and service-obligation fulfilment Ensure alignment with internal policies (anti-corruption, interactions with healthcare professionals and institutions, promotional practices) 2. Customer Onboarding and Training Own and execute onboarding checklists (documents, account set-up, supply and delivery scheduling) Plan and coordinate online and offline trainings on products, ordering, service requests, and warranty policies Develop and adapt training materials (user guides, SOPs, step-by-step instructions, short videos); collect feedback and provide 30/60/90-day post-onboarding support Maintain the customer-facing knowledge base (FAQs, instructions, recorded webinars) in the DMS/customer portal 3. Process and Document Flow Optimisation Draft, standardise, and regularly review SOPs, instructions, and templates; implement checklists and quality control points Drive the paper-to-digital transition, including DMS and e-form rollout; keep responsibility matrices current Perform internal process audits for compliance with QMS, internal policies, and regulatory requirements Prepare process analytics (turnaround time, document completeness, SLA performance) and propose improvements 4. Promotional Materials Coordination Plan, request, localise, submit for Legal/Compliance review, produce, and distribute promotional materials Ensure compliance with Ukrainian advertising law and internal policies on interactions with the medical community Track circulation and use of materials (print runs, stock, event and field transfers, compliant disposal) Prepare post-campaign reports (plan vs. execution, reach/utilisation, recommendations) 5. Service Tools Logistics Coordinate movement of service tools, kits, and spare parts to and from field locations, including reverse logistics Maintain inventory and lifecycle records (issuance/return logs, calibration, write-off) Coordinate with couriers and warehouses, resolve delivery incidents, and minimise service downtime Ensure occupational safety, quality, and handling standards during transport and storage 6. Hotline Coordination Receive customer calls and requests, perform initial

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/process-development-associate-at-roche-c0e458

Source: https://jobsbylevel.com/jobs/process-development-associate-at-roche-c0e458

## Cite this page

Level. https://jobsbylevel.com/jobs/process-development-associate-at-roche-c0e458.

Get job alerts: https://jobsbylevel.com/newsletter