# Process & Performance Manager at Orange

Orange is hiring a Process & Performance Manager. Level rates it Little AI ●○○○; you can [apply on Orange](https://jobsbylevel.com/go/7a2849e6-c65a-4b3d-8957-3ec59c414198?utm_medium=ai-agent).

AI Level 1, AI centrality 27 out of 100. EBENE,MAURITIUS.

## Details

- Company: [Orange](https://jobsbylevel.com/companies/orange)
- AI level: AI Level 1 (score 27 out of 100)
- Location: EBENE,MAURITIUS
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/7a2849e6-c65a-4b3d-8957-3ec59c414198?utm_medium=ai-agent

## Description

Publication date : Oct 19, 2026, 12:00AM Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. The Process & Performance Manager strengthens operational effectiveness by improving processes, monitoring performance and helping teams deliver consistent, high-quality services. This role works closely with operational leaders and cross-functional teams to identify improvement opportunities, support change, manage service risks and use data, automation and artificial intelligence (AI) responsibly to improve operational outcomes. Process and performance management Develop, maintain and improve operational processes, procedures and standards. Monitor service performance against agreed targets, service-level agreements and key performance indicators. Analyze operational data to identify trends, risks, inefficiencies and opportunities for improvement. Establish performance reviews and reporting practices that support informed decision-making. Lead continuous-improvement initiatives, tracking actions and measuring their impact. Ensure processes are practical, documented and consistently applied across teams. Work with managers and team leaders to address performance gaps and improve operational outcomes. Support the implementation of quality assurance frameworks and review mechanisms. Identify appropriate opportunities to use AI, automation and analytics to improve efficiency, service quality and decision-making. Operational leadership and improvement Partner with operational teams to understand challenges and deliver sustainable solutions. Facilitate process reviews, workshops and improvement planning sessions. Identify opportunities to streamline workflows, improve resource utilization and reduce avoidable work. Support the development and implementation of operational plans aligned with business priorities. Coach and guide team members on process compliance, performance expectations and improvement practices. Promote a positive and inclusive working environment built on accountability, collaboration and continuous learning. Support leaders in assessing team capability and identifying training or development needs. Help teams understand the appropriate use, limitations and risks of AI-enabled tools in operational workflows. Change and project support Assess the operational impact of proposed changes and help ensure appropriate controls are in place. Support change planning, implementation, communication and post-implementation reviews. Work with project leads to ensure new services, tools and processes are ready for operational use. Help define success measures and monitor the performance of changes after implementation. Identify risks and dependencies that may affect service quality or operational readiness. Promote consistent change-management practices across teams. Support the evaluation and rollout of AI and automation initiatives, including process readiness, governance, user adoption and impact measurement. Risk, issue and incident management Identify recurring operational issues and coordinate actions to address their underlying causes. Support incident reviews and root-cause analysis, ensuring lessons learned are documented and applied. Track corrective and preventive actions through to completion. Escalate significant performance, process or service risks to the appropriate stakeholders. Work with relevant teams to support timely service recovery and minimize operational impact. Contribute to business continuity and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/process-performance-manager-at-orange-07039c

Source: https://jobsbylevel.com/jobs/process-performance-manager-at-orange-07039c

## Cite this page

Level. https://jobsbylevel.com/jobs/process-performance-manager-at-orange-07039c.

Get job alerts: https://jobsbylevel.com/newsletter