# Product Manager - Retention & Winback at TD Bank

TD Bank is hiring a Product Manager - Retention & Winback. Level rates it Little AI ●○○○; you can [apply on TD Bank](https://jobsbylevel.com/go/f36dee15-922b-4a28-8e24-2cc809e73f11?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Mount Laurel, New Jersey.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Mount Laurel, New Jersey
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/f36dee15-922b-4a28-8e24-2cc809e73f11?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-manager-retention-winback-at-td-bank-bb86b1

## Description

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Product Management Job Description: The Product Manager – Retention and Winback will support the execution and ongoing management of customer retention and win-back initiatives designed to reduce account and balance attrition. The individual will help implement targeted retention strategies, identify and action customer opportunities, monitor triggered events and customer outcomes, and track the effectiveness of retention and win-back activities. Working closely with senior partners, this role will help ensure strategies are executed consistently, performance is measured, and opportunities to improve customer retention and reduce balance outflows are identified. This is an In office position, the incumbent will report to either our Charlotte, NC or Mount Laurel, NJ office full time. Depth & Scope: Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas Accountable for either a single major functional area with a mass or niche product/segment suite and moderate level of complexity with a range of complex attributes Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations Provides expertise and advice on unique distribution issues (i.e. primarily 3rd party channels) for niche/customized products/segments Has advisory/consultative accountability for functional areas that are not directly managed Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions Uses sophisticated analytical thought to exercise judgement and identify solutions Impacts the achievement of sub-function or business line objectives within the area accountable for Develops and maintains a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives Oversees and ensures the clear and effective delivery of products and services to the customer Acts as a Subject Matter Expert for product-related inquiries May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; Analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; Facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives Leads and facilitates problem solving sessions with partners and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-manager-retention-winback-at-td-bank-bb86b1

Source: https://jobsbylevel.com/jobs/product-manager-retention-winback-at-td-bank-bb86b1

## Cite this page

Level. https://jobsbylevel.com/jobs/product-manager-retention-winback-at-td-bank-bb86b1.

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