# Product Operations Manager at Nuix

Nuix is hiring a Product Operations Manager in Sydney, Australia. Level rates it Little AI ●○○○; you can [apply on Nuix](https://jobsbylevel.com/go/a6129470-7f00-4f4a-a61f-ab1d20d2587d?utm_medium=ai-agent).

AI Level 1, AI centrality 15 out of 100. Sydney, Australia.

## Details

- Company: [Nuix](https://jobsbylevel.com/companies/nuix)
- AI level: AI Level 1 (score 15 out of 100)
- Location: Sydney, Australia
- Posted: September 15, 2026
- Apply: https://jobsbylevel.com/go/a6129470-7f00-4f4a-a61f-ab1d20d2587d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-operations-manager-at-nuix-54c030

## Description

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey. Role Overview: Our product organisation is maturing, and the operational complexity sitting underneath it is growing with it. Too much of that complexity lands on the wrong people. PMs are spending time on process debt, chasing data that should be one click away, gathering signals from support tickets and customer calls that should be waiting for them, and navigating cross-functional noise that no one has thought to architect. That is the floor of what this role exists to fix, but it is not the ceiling. We want someone who pushes our product organisation forward, not someone who maintains the status quo more efficiently. That means driving the team to be relentlessly customer-obsessed and AI-native at the same time: closer to the customer signal, faster to act on it, and willing to rebuild PM workflows around agents rather than retrofit AI onto the way things have always been done. We need someone who treats our product organisation as their product. A product thinker who runs internal discovery, diagnoses friction, builds the systems that let our PMs do their best work, and is comfortable putting agents to work doing the rest. Location: This position will be based in our Sydney office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Sydney office for the remaining days of the week. Key Responsibilities Customer and market insights Own the voice-of-customer program. Centralise and synthesise customer feedback, support tickets, NPS, win-loss analysis, and competitive intel so PMs spend less time gathering signals and more time deciding. Build and maintain a centralised insights repository that turns what we learn from customers into compounding product knowledge. Design the mechanisms that capture field insight from sales, success, and support and loop it back into roadmap decisions. Product analytics, tools, and metrics Own and optimise the insight stack, roadmapping, discovery, analytics, research repositories. Evaluate, implement, and partner with Delivery to maintain the tools PMs rely on. Clean workflows, high adoption, no sprawl. Define and instrument the product metrics that matter. Build the dashboards. Help PMs interpret the data and drive the shift from output to outcome. Reduce time-to-insight. Architect the connection between quantitative product data and qualitative discovery so decision-makers are not hunting for context when they need to move fast. Launch and go-to-market coordination Partner with Delivery to support the launch process end-to-end: readiness checklists, stakeholder alignment, enablement assets, post-launch review. Be the connective tissue between product and the commercial side. Give marketing, sales, support, and customer success teams clear, predictable visibility into roadmaps and releases, without adding noise to the product team. Enablement and leadership support Onboard new PMs, run training, and codify ways of working. Develop and maintain the product playbooks and templates that turn individual practice into team practice. Own the PM career framework and competency model as the function matures. Non-negotiables The PM foundation. You have

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-operations-manager-at-nuix-54c030

Source: https://jobsbylevel.com/jobs/product-operations-manager-at-nuix-54c030

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Level. https://jobsbylevel.com/jobs/product-operations-manager-at-nuix-54c030.

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