# Product Operations Specialist | Fraud Operations Processes  at Felix

Felix is hiring a Product Operations Specialist | Fraud Operations Processes  in São Paulo, Brazil. Level rates it Little AI ●○○○; you can [apply on Felix](https://jobsbylevel.com/go/906b3cba-e7d8-4126-9ade-6e7300ff12cf?utm_medium=ai-agent).

AI Level 1, AI centrality 24 out of 100. São Paulo, Brazil.

## Details

- Company: [Felix](https://jobsbylevel.com/companies/felix)
- AI level: AI Level 1 (score 24 out of 100)
- Location: São Paulo, Brazil
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/906b3cba-e7d8-4126-9ade-6e7300ff12cf?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-operations-specialist-fraud-operations-processes-at-felix-827c26

## Description

About Us At Félix , we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked. We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers . We get things done with urgency and focus , driven by extreme ownership over our impact. We collaborate without ego , fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious —always experimenting, building the future today, and delivering a product that truly makes our users' lives better. About the Role As a Product Operations Specialist focused on Fraud Operations Processes , you will not just execute risk policies—you will be the architect of how our fraud operations scale. In a hyper-growth fintech environment moving millions of dollars over WhatsApp, efficiency, speed, and accuracy are paramount. Your mission is to own, audit, and optimize our entire Standard Operating Procedure (SOP) library, bridging the gap between risk management, product capability, and operational execution. You will map out, fix and scale complex workflows, identify automation opportunities alongside Engineering and Product, and package high-volume processes so they are ready to be seamlessly executed and ready to stop fraud while ensuring the legitimate user experience. Your ultimate goal is to build bulletproof, invisible guardrails that mitigate fraud while ensuring a frictionless user journey for legitimate customers recovering from false declines. Responsibilities SOP Architecture & Process Scalability: Maintain, continuously improve, and own the single source of truth for all live fraud operational processes. Standardize and document high-volume workflows into clear, repeatable, step-by-step processes that can be executed consistently by any team member with minimal ramp-up or oversight. Governance & Audit Cadence: Design and execute internal monitoring mechanisms, dashboards, and spot-checks for core processes to ensure compliance, maintain high quality, and significantly improve user journey Process Metrics & KPIs: Define, track, and optimize key health metrics for fraud workflows, including process adherence, operational throughput, and process quality. Automation & Tooling Improvement: Identify systemic operational bottlenecks, build data-driven business cases for automation, and partner directly with Product Ops and Engineering to implement tools that eliminate manual overhead. Change Control & Strategic Alignment: Own versioning, sign-off, and cross-functional communication whenever a process evolves. Partner closely with Workforce Management (WFM), Quality and Training to ensure updates are instantly reflected in capacity models and training calibrations. User Experience

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-operations-specialist-fraud-operations-processes-at-felix-827c26

Source: https://jobsbylevel.com/jobs/product-operations-specialist-fraud-operations-processes-at-felix-827c26

## Cite this page

Level. https://jobsbylevel.com/jobs/product-operations-specialist-fraud-operations-processes-at-felix-827c26.

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