# Product Ops Specialist (Singpass) at GovTech Singapore

GovTech Singapore is hiring a Product Ops Specialist (Singpass) in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on GovTech Singapore](https://jobsbylevel.com/go/806be2b8-f511-4681-911b-370e0616b35e?utm_medium=ai-agent).

AI Level 1, AI centrality 25 out of 100. Singapore.

## Details

- Company: [GovTech Singapore](https://jobsbylevel.com/companies/govtech-singapore)
- AI level: AI Level 1 (score 25 out of 100)
- Location: Singapore
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/806be2b8-f511-4681-911b-370e0616b35e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-ops-specialist-singpass-at-govtech-singapore-7444f3

## Description

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [About Singpass] Singpass helps millions of people access essential digital services. As part of the Citizen Experience team, you will help ensure that changes to our app and user portal translate into a smooth, reliable and understandable experience for citizens. You will work closely with product managers, engineers, designers, customer support and operational partners to prepare for releases, monitor their impact and turn user feedback into improvements. We’re looking for someone who takes initiative, enjoys solving problems and cares about getting the details right. You should be comfortable moving between the specifics of a user journey and the bigger picture: what we are trying to achieve, who may be affected and what needs to happen across teams. Beyond supporting day-to-day operations, you will proactively identify opportunities to improve the citizen experience, solve recurring problems and help our products operate more effectively at scale. [What you will be working on] Prepare teams and users for product changes Coordinate operational and stakeholder readiness for app and portal releases, ensuring that dependencies, risks, owners and outstanding actions are clear. Assess how changes will affect different user groups, support channels and operational processes. Anticipate adoption challenges, including for users who need additional assistance, and work with relevant teams to address them. Develop and maintain release checklists, operating procedures, support guidance and training materials. Work with relevant teams to ensure that user communications and frontline guidance are accurate, timely and easy to understand. Support user acceptance and regression testing, paying attention to edge cases and the end-to-end user experience. Proactively identify operational risks and work with relevant teams to establish appropriate mitigations before product changes are introduced. Monitor product and operational outcomes Define and track relevant operational and user experience metrics to identify emerging issues, evaluate improvements and support evidence-based decisions. Monitor product performance, user feedback and support trends, including before and after releases, to identify unexpected issues or confusion. Investigate emerging signals, assess their impact and bring clear evidence and recommended next steps to the right teams. Coordinate operational responses to issues, keeping stakeholders informed and following actions through to resolution. Review release outcomes and translate lessons into better readiness, monitoring and support practices. Turn user insights into improvements Bring together insights from support tickets, app feedback, user journeys and product data to identify recurring friction and distinguish individual cases from broader patterns. Investigate underlying causes and translate findings into clear problem statements, with supporting evidence and practical recommendations. Work with product managers to identify improvement opportunities, influence prioritisation based on user impact and assess whether implemented changes resolve the underlying problems. Proactively identify opportunities to improve the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-ops-specialist-singpass-at-govtech-singapore-7444f3

Source: https://jobsbylevel.com/jobs/product-ops-specialist-singpass-at-govtech-singapore-7444f3

## Cite this page

Level. https://jobsbylevel.com/jobs/product-ops-specialist-singpass-at-govtech-singapore-7444f3.

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