# Product Owner at Hiscox

Hiscox is hiring a Product Owner in Lisbon, Portugal. Level rates it Little AI ●○○○; you can [apply on Hiscox](https://jobsbylevel.com/go/f250e599-ef33-45a1-8dcd-f6aa388f76b6?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Lisbon.

## Details

- Company: [Hiscox](https://jobsbylevel.com/companies/hiscox)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Lisbon
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/f250e599-ef33-45a1-8dcd-f6aa388f76b6?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-owner-at-hiscox-aa87b9

## Description

Job Type: Permanent Build a brilliant future with Hiscox About Hiscox Hiscox is an international specialist insurer, headquartered in Bermuda and listed on the London Stock Exchange. Our purpose is simple: we give people and businesses the confidence to realise their ambitions. Guided by our values of Courage, Human, Ownership, Integrity and Connected, we continually invest in technology and innovation to improve experiences for colleagues and customers alike. About End User Experience and App Services The End User Experience (EUX) function exists to ensure that every colleague across Hiscox can work productively, effectively and securely through technology. As EUX continues to evolve towards a more product-led operating model, the App Services capability will help own, govern and continually improve key technology platforms that support colleague experience, operational efficiency and service management outcomes. The App Services portfolio includes ServiceNow as the primary IT Service Management platform, with opportunities to shape adjacent colleague experience products such as Nexthink, HappySignals and future experience management capabilities where business need and product maturity align. The Role Reporting to the Product Manager - EUX, the Product Owner - IT Service Management Tooling will be responsible for shaping, prioritising and driving continual improvement across Hiscox’s ServiceNow platform and related App Services products. The role owns the day-to-day product backlog and supports the translation of strategic direction, stakeholder need and operational insight into clear, valuable and deliverable outcomes. The successful candidate will work from roadmap definition and intake through to refinement, prioritisation, sizing, allocation of work and delivery follow-through. They will partner closely with the Configuration Analyst, Service Management teams, technical colleagues, suppliers and business stakeholders to improve adoption, strengthen governance and ensure ServiceNow continues to enable high-quality service management outcomes across Hiscox. This role will suit someone who combines strong Product Ownership discipline with practical ITSM experience, excellent stakeholder management and a continuous improvement mindset. ServiceNow and Employee Center experience is highly preferred, while experience with any enterprise ITSM tooling is essential. Role focus • Own and manage the ServiceNow product backlog, ensuring the right work is refined, prioritised and ready for delivery. • Turn roadmap themes, stakeholder demand and operational insight into clear user stories, acceptance criteria and delivery outcomes. • Work closely with Configuration, Service Management and App Services colleagues to improve adoption, usability, governance and business value. • Potentially extend Product Ownership across adjacent App Services products, including Nexthink and HappySignals. Key Responsibilities Product Strategy, Roadmap and Value Management · Own and maintain the product roadmap for IT Service Management tooling, with ServiceNow as the primary platform focus. · Translate strategic priorities, service management needs and user feedback into a prioritised backlog of enhancements, fixes and continuous improvement activity. · Define and communicate product objectives, outcomes and success measures, ensuring the backlog remains aligned to business value, risk, user experience and operational need. · Assess new demand through structured intake, clarifying business outcomes, feasibility, dependencies, sizing assumptions and prioritisation options. · Support a value-focused approach to technology delivery, balancing colleague experience, control, resilience, adoption and efficient use of delivery capacity. Backlog Ownership, Refinement and Delivery · Own the ServiceNow backlog and ensure work is appropriately captured, refined, prioritised, estimated and ready for delivery. · Create and refine user stories, acceptance criteria,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-owner-at-hiscox-aa87b9

Source: https://jobsbylevel.com/jobs/product-owner-at-hiscox-aa87b9

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Level. https://jobsbylevel.com/jobs/product-owner-at-hiscox-aa87b9.

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