# Product Owner- (CX and Mobile app - Insurance) at Prudential plc

Prudential plc is hiring a Product Owner- (CX and Mobile app - Insurance) in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Prudential plc](https://jobsbylevel.com/go/7c1ccad4-5f63-4014-8d74-2e9b5062797b?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Bangalore.

## Details

- Company: [Prudential plc](https://jobsbylevel.com/companies/prudential-plc)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Bangalore
- Posted: February 18, 2026
- Apply: https://jobsbylevel.com/go/7c1ccad4-5f63-4014-8d74-2e9b5062797b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-owner-cx-and-mobile-app-insurance-at-prudential-plc-14ff79

## Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are looking for the Capability Lead to drive the execution and harmonization of customer-centric servicing journeys within our global insurance servicing mobile app. This hands-on role is responsible for coordinating and providing requirements, ensuring product consistency across all countries, and delivering localizations that address country specific regulatory, operational, and customer needs. The Capability Lead will also design and deliver data and analytics solutions, ensuring post-launch enhancements are data-driven and rooted in usage analytics. Key Outcomes Operational improvements : Measurable cost savings via automation, reduced turnaround time and fewer errors Customer experience uplift: Improved CSAT/NPS, app ratings and engagement metrics Commercial impact: Revenue generation via upsell, cross-sell, and NPS commercialization Adoption at scale: Harmonized product features and servicing journeys successfully launched and adopted across all markets Responsibilities Requirement Development & Harmonization Coordinate and provide requirements: Collaborate with operations, marketing, legal, compliance, privacy, finance, sales, design, data and technology teams to capture goals, pain points, and regulatory, operational, and customer needs Product harmonization: Ensure requirements and features are consistent and harmonized across all countries, balancing global standards with local adaptations Roadmap Prioritization: Define and prioritize the capability roadmap based on business impact, customer feedback, and market readiness Governance & Quality: Collaborate with local markets to understand operational processes, risks, and regulatory nuances. Ensure adherence to governance standards, manage change requests, and maintain high-quality deliverables throughout the product lifecycle Discovery workshops & interviews: Engage stakeholders to understand workflows, user needs, and market nuances Process mapping: Document current vs. target flows for end-to-end servicing journeys; identify touchpoints and exception paths User story authoring: Write clear, actionable user stories with acceptance criteria and data mappings (front-end ↔ APIs/back-end) Develop detailed business cases for features including investment needs, financial benefits, RoI and break-even analysis Impact Tracking: Define and monitor OKRs to measure the success, adoption, and value realization of each capability Solutioning & Delivery Design reviews: Align wireframes, prototypes, and user stories with business rules and platform standards; ensure localizations for country specific regulatory, operational, and customer needs are built-in Technical alignment: Validate integration points with APIs, authentication, analytics, and notification services; confirm feasibility with Engineering Configurations: Specify configuration parameters and feature flags; agree deployment prerequisites with technical teams Data & Analytics design: Lead the design and delivery of analytics solutions, dashboards, and data deliverables to support product performance, customer feedback and benefit tracking Cutover planning: Coordinate dependencies, app-store timelines, phased rollouts, and rollback criteria with technical teams Testing & Quality Assurance Daily triage for requirement gathering and UAT: Lead daily sessions to prioritize and resolve issues during requirements gathering and testing phases Test design: Partner with QA to define end-to-end scenarios, edge cases, and functional tests Test data & environments:

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-owner-cx-and-mobile-app-insurance-at-prudential-plc-14ff79

Source: https://jobsbylevel.com/jobs/product-owner-cx-and-mobile-app-insurance-at-prudential-plc-14ff79

## Cite this page

Level. https://jobsbylevel.com/jobs/product-owner-cx-and-mobile-app-insurance-at-prudential-plc-14ff79.

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