# Product Software Engineer at Wolters Kluwer

Wolters Kluwer is hiring a Product Software Engineer in Pune, India. Level rates it Uses AI ●●○○; you can [apply on Wolters Kluwer](https://jobsbylevel.com/go/471173f4-b9c4-4d8a-bf7c-a96596603ce1?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. IND-Pune-Smartworks.

## Details

- Company: [Wolters Kluwer](https://jobsbylevel.com/companies/wolters-kluwer)
- AI level: AI Level 2 (score 45 out of 100)
- Location: IND-Pune-Smartworks
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/471173f4-b9c4-4d8a-bf7c-a96596603ce1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-software-engineer-at-wolters-kluwer-16d3ba

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/product-software-engineer-at-wolters-kluwer-16d3ba

## Description

Job Title: IT Support Engineer Experience required: Minimum 3 years and maximum 5 years Work schedule: 24×7 rotational shifts with monthly shift rotation Role Overview We are looking for an IT Support Engineer with 3–5 years of relevant experience to join our 24×7 monitoring and support team. The role involves monitoring applications, infrastructure, cloud resources, and containerized services; investigating alerts using metrics, logs, and traces; and supporting incident response to maintain service availability and performance. The ideal candidate will demonstrate practical troubleshooting skills, apply knowledge gained through product and application knowledge-transfer (KT) sessions, and communicate technical findings clearly. The role also requires familiarity with AI-assisted troubleshooting and a willingness to use approved AI tools to improve investigation, documentation, and operational efficiency. Key Responsibilities Continuously monitor applications, infrastructure, cloud resources, and services using available observability tools and existing dashboards. Review alerts, events, logs, metrics, and traces using OpenSearch, Grafana, and applicable APM and infrastructure-monitoring platforms. Identify application errors, service unavailability, performance degradation, infrastructure failures, and unusual system behaviour. Perform initial investigation and troubleshooting using monitoring data, logs, dashboards, and standard operating procedures. Monitor Kubernetes clusters, nodes, pods, containers, deployments, and services. Use basic SQL queries to retrieve and validate data during application or database-related incident investigations. Acknowledge, prioritize, and respond to alerts according to severity, business impact, and established response procedures. Create and update ServiceNow incident tickets with accurate technical details, observations, troubleshooting actions, and supporting evidence. Escalate unresolved or critical incidents to the appropriate support teams and coordinate follow-up activities. Maintain clear shift handovers covering active incidents, outstanding alerts, actions taken, and pending follow-ups. Contribute to dashboard improvements, alert tuning, knowledge articles, and documentation of investigation findings. Apply AI tools to explore problems and develop simple scripts, utilities, documentation, or proofs of concept that improve monitoring and support activities, in accordance with company policies. Required Skills and Experience Skill Area Required Tools and Knowledge Relevant experience 3–7 years in observability, monitoring, application support, infrastructure operations, or a related production-support role Monitoring and visualization Hands-on experience with Grafana and monitoring dashboards Log monitoring and analysis Hands-on experience with OpenSearch for searching and analysing logs Application performance monitoring Experience with one or more of Dynatrace, New Relic, Datadog, or Azure Application Insights Infrastructure and network monitoring Experience with SolarWinds or similar infrastructure-monitoring tools Observability fundamentals Strong understanding of metrics, logs, traces, dashboards, alerting, and incident investigation Cloud platforms Basic knowledge of AWS and Microsoft Azure services and their monitoring capabilities Container platforms Basic knowledge of Kubernetes and experience monitoring containerized applications, including pods, nodes, deployments, and services Database knowledge Basic SQL skills for retrieving and validating data Operating systems Basic Linux knowledge and familiarity with commonly used troubleshooting commands Technical fundamentals Understanding of networking, HTTP/HTTPS, APIs, databases, and distributed applications Service-management tools Experience with ServiceNow for incident management; familiarity with Jira for issue tracking and Opsgenie for alerting and on-call management Soft skills Strong analytical, troubleshooting,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-software-engineer-at-wolters-kluwer-16d3ba

Source: https://jobsbylevel.com/jobs/product-software-engineer-at-wolters-kluwer-16d3ba

## Cite this page

Level. https://jobsbylevel.com/jobs/product-software-engineer-at-wolters-kluwer-16d3ba.

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