# Product Stream Lead - Payment Exceptions & Investigations at Commonwealth Bank of Australia

Commonwealth Bank of Australia is hiring a Product Stream Lead - Payment Exceptions & Investigations in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Commonwealth Bank of Australia](https://jobsbylevel.com/go/24dfa667-47db-4c3a-8246-c2991713697d?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Bangalore - Manyata Tech Park Road.

## Details

- Company: [Commonwealth Bank of Australia](https://jobsbylevel.com/companies/commonwealth-bank-of-australia)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Bangalore - Manyata Tech Park Road
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/24dfa667-47db-4c3a-8246-c2991713697d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-stream-lead-payment-exceptions-investigations-at-commonwealth-bank-of-australia-c066f5

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/product-stream-lead-payment-exceptions-investigations-at-commonwealth-bank-of-australia-c066f5

## Description

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things. Job Title: Product Stream Lead - Payment Exceptions & Investigations Location: Bangalore Business & Team: Payments work brilliantly when everything goes right. The real test is what happens when they do not. A payment may be rejected, delayed, returned or held; a customer may send funds to the wrong account; an international payment may need to be traced or recalled; or an operations team may need to investigate an ambiguous payment state across multiple systems and external institutions. Today these journeys can span payment rails, customer and banker channels, payment platforms, operational work queues, case-management tools, risk teams and external financial institutions. We want to fundamentally change that experience. Within the Payments Servicing Solutions Crew, we are shaping a channel-agnostic Payment Exception and Investigation capability that brings these journeys together. The ambition is one reusable product capability across Australian domestic and international payment exceptions - connecting customers, bankers, operations teams, payment platforms and external institutions while preserving clear system ownership and controls. This is an opportunity to build an enduring payments product, not simply deliver another workflow or operations screen. You will help shape a capability that can progressively move exception handling from manual investigation to intelligent assistance, straight-through processing and, ultimately, proactive exception prevention. Impact and Contribution: As Product Stream Lead - Payment Exceptions & Investigations, you will lead the product vision, strategy and evolution of this capability within the Payments Servicing Solutions Crew. You will connect customer insight, operational pain points, payments expertise, enterprise priorities, technology possibilities and risk considerations into a clear product strategy and executable roadmap. You will lead across related squads and partner closely with Product Leads, Product Managers, Engineering, Architecture, Payments Operations, Digital Channels, frontline teams, Financial Crime, Risk, Legal and Compliance. You will create alignment around shared outcomes, make evidence-based investment and sequencing trade-offs, and ensure the product is run safely and sustainably. The product vision extends beyond a new workbench. It is about creating an intelligent payment exception orchestration capability that can ingest and correlate events from multiple rails and channels, create a consistent case and investigation journey, orchestrate controlled resolution actions, provide transparent status back to customers and colleagues, and use data and intelligence to improve both resolution and prevention. Roles & Responsibilities: Define and communicate the product vision, strategy and multi-year roadmap for payment exceptions and investigations across domestic and international payments. Lead cross-squad prioritisation, sequencing and investment trade-offs, balancing customer value, operational efficiency, risk reduction, technology simplification and commercial outcomes. Build reusable product capabilities rather than point solutions for individual rails, channels, systems or operational teams. Deeply understand how exceptions arise across payment initiation, execution, settlement, investigations, trace and recall, returns, repairs, failed payments and servicing journeys. Shape simple experiences for retail and business customers, bankers/frontline colleagues, investigators and payment operations teams, with

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