# Product Support Engineer at Proofpoint

Proofpoint is hiring a Product Support Engineer. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/0fc22eb7-843d-4330-b2fa-76a3e50828a2?utm_medium=ai-agent).

AI Level 1, AI centrality 15 out of 100. Cordoba, Argentina.

## Details

- Company: [Proofpoint](https://jobsbylevel.com/companies/proofpoint)
- AI level: AI Level 1 (score 15 out of 100)
- Location: Cordoba, Argentina
- Posted: September 22, 2026
- Apply: https://jobsbylevel.com/go/0fc22eb7-843d-4330-b2fa-76a3e50828a2?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/product-support-engineer-at-proofpoint-96da93

## Description

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud environment Analyze new threats and offer deep insight through data-driven intel Collaborate with customers to help solve their toughest security challenges We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. About the Product Support Team At Proofpoint, a product support engineer is responsible for providing technical support to customers who use Proofpoint's products and services. This may include troubleshooting issues, identifying, and resolving technical problems and working with other members of the engineering team to improve the overall quality of the product. They may also be responsible for conducting product training sessions for customers and other team members, and for providing feedback to the product development team based on customer needs and feedback. Ultimately, a product support engineer at Proofpoint plays a critical role in ensuring that customers can use Proofpoint's products and services effectively and efficiently. #LifeAtProofpoint as a Product Support Engineer An experienced professional with strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve technical issues of moderate complexity in Proofpoint’s products. You will interact directly with our enterprise customers to deliver “white glove service” on each and every interaction. The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems and documenting technical solutions and product information in the knowledge base. This is an advanced support group, owning and resolving some moderate to complex issues from start to finish. The work is frequently performed in Linux command line environments so appropriate skills are required. You will work as a team with our Account Managers, SEs, Customer Success Managers, and Professional Services to provide a positive customer interaction with Proofpoint. Receives little instruction on day to day work. Responsibilities Include Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines Create and send out alerts and other customer communications as necessary Publish Knowledge Base articles for internal

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Source: https://jobsbylevel.com/jobs/product-support-engineer-at-proofpoint-96da93

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