# Product Support Engineer III - ZIA/ZPA at Zscaler

Zscaler is hiring a Product Support Engineer III - ZIA/ZPA in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/3dcbf3b7-b861-4edb-b889-7e6bc15a56e3?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Remote (Bangalore, IND; Mohali, IND).

## Details

- Company: [Zscaler](https://jobsbylevel.com/companies/zscaler)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Remote (Bangalore, IND; Mohali, IND)
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/3dcbf3b7-b861-4edb-b889-7e6bc15a56e3?utm_medium=ai-agent

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/product-support-engineer-iii-zia-zpa-at-zscaler-4581a1

## Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) Provide second line phone/email consultation to independently debug complex security/network problems Interface with Engineering and assist the customer with testing or troubleshooting Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. What We’re Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products Experience with operating systems such as Linux, Unix, and Free BSD Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc) Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-support-engineer-iii-zia-zpa-at-zscaler-4581a1

Source: https://jobsbylevel.com/jobs/product-support-engineer-iii-zia-zpa-at-zscaler-4581a1

## Cite this page

Level. https://jobsbylevel.com/jobs/product-support-engineer-iii-zia-zpa-at-zscaler-4581a1.

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