# Product Support Specialist at Pigment

Pigment is hiring a Product Support Specialist in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Pigment](https://jobsbylevel.com/go/fdc7e67a-424d-481e-8a3d-3154a5d83c1c?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. London.

## Details

- Company: [Pigment](https://jobsbylevel.com/companies/pigment)
- AI level: AI Level 1 (score 30 out of 100)
- Location: London
- Posted: September 21, 2026
- Apply: https://jobsbylevel.com/go/fdc7e67a-424d-481e-8a3d-3154a5d83c1c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-support-specialist-at-pigment-3dcb2d

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/product-support-specialist-at-pigment-3dcb2d

## Description

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence. In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you. What You'll Do Provide Expert Assistance: serve at the primary point of contact for customers seeking help. Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team. Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment. Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies. Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs. Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service. Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed. Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organisation, allowing you to shape your career. Who You Are You have a “can-do” attitude: you’re hands-on and a go-getter. You have excellent written and interpersonal skills. You have general technical know-how and an affinity for learning new software. You proactively communicate issues and FYIs so the team stays informed. You would describe yourself as independent, empathetic, and accountable. You have strong project management skills and ability to deliver on time. You prioritise and pride yourself on providing great customer service. Comfortable working in a global, fast-paced environment as part of an international team. You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role. You speak English to a professional proficiency. You are able to work from the London office at least 3 days a week. Helpful Knowing a thing or two about spreadsheets or business planning is beneficial. You don’t have to be a developer but having dabbled in HTML, CSS, SQL, APIs or Data Integrations would definitely be a big plus. Any financial qualification would be highly desirable (Payroll, Accounting, Financial Risk Management, Pensions etc) An additional language is also great. What We Offer Competitive package Stock options to ensure you have a stake in Pigment's growth Bike2work

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-support-specialist-at-pigment-3dcb2d

Source: https://jobsbylevel.com/jobs/product-support-specialist-at-pigment-3dcb2d

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