# Product Support Specialist at Pigment

Pigment is hiring a Product Support Specialist in Toronto, Canada. It pays CAD 65k-CAD 72k a year and Level rates it Little AI ●○○○; you can [apply on Pigment](https://jobsbylevel.com/go/b910a6c5-cbfb-43ae-8890-1c06954eda43?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Toronto.

## Details

- Company: [Pigment](https://jobsbylevel.com/companies/pigment)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Toronto
- Salary: CAD 65k-CAD 72k
- Posted: July 22, 2026
- Apply: https://jobsbylevel.com/go/b910a6c5-cbfb-43ae-8890-1c06954eda43?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-support-specialist-at-pigment-6b7730

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/product-support-specialist-at-pigment-6b7730

## Description

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence. In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you. This is a hybrid role based out of our Toronto office. About the Role As a Product Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate. You'll partner closely with customers to troubleshoot complex product issues, provide expert guidance, and empower them to get the most value from the platform. Working cross-functionally with Engineering, Product, Customer Success, and Education, you'll help shape product improvements, optimize support processes, and proactively drive customer success. This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys solving technical challenges, and is passionate about building lasting customer relationships while continuously learning and growing. What You Will Do: Provide Expert Assistance: serve at the primary point of contact for customers seeking help. Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team. Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment. Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies. Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs. Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service. Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed. Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organization, allowing you to shape your career. Who You Are: Proven ability to take a proactive, hands-on approach to solving problems, with a strong curiosity and eagerness to learn new skills and technologies. Strong written and verbal communication skills, with experience collaborating effectively with both technical and non-technical stakeholders. Track record of delivering accurate, detail-oriented work while following structured processes and maintaining a high standard of quality. Experience quickly learning and adopting new software, tools, and technologies. Ability to proactively identify, communicate, and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-support-specialist-at-pigment-6b7730

Source: https://jobsbylevel.com/jobs/product-support-specialist-at-pigment-6b7730

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