# Product Support Specialist at Thales

Thales is hiring a Product Support Specialist for a remote role open to applicants in Canada. It pays CAD 79k-CAD 105k a year and Level rates it Little AI ●○○○; you can [apply on Thales](https://jobsbylevel.com/go/7e496681-ac19-4804-96c2-9bb4b09dde07?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Vancouver - Burrard St).

## Details

- Company: [Thales](https://jobsbylevel.com/companies/thales)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Vancouver - Burrard St)
- Salary: CAD 79k-CAD 105k
- Posted: September 24, 2026
- Apply: https://jobsbylevel.com/go/7e496681-ac19-4804-96c2-9bb4b09dde07?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=product-support-specialist-at-thales-6e2f2b

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/product-support-specialist-at-thales-6e2f2b

## Description

Location: Vancouver - Burrard St, Canada Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Remote - BC Position Summary This position is for a Product Support Specialist who will be responsible handling Level-2 and 3 support calls, and working closely with Product Support, Engineering, QA, Sales Security Engineering, and Partners to resolve technical issues for Imperva customers. Essential Functions Handling level 2-3 support cases, working directly with Imperva customers, partners and Sales Engineers. Escalating customer’s technical product issues to the Imperva Engineering department and working with them to achieve a resolution. Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product. Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments. Mentor Level 1 Engineers; consult on their cases and assist with escalation issues. Be proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers. Contribute to the Imperva knowledge base, writing guides, technical how-to articles, etc. This role will need to be able to cover the Sunday to Thursday shift specifically. Minimum Requirements Minimum 5 years of high-level Technical Support experience with an additional 2 years of experience working with Security or network-related products. Excellent Customer Support skills coupled with a BSCS Degree or equivalent experience. Solid experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls. Prior experience with Linux and other Unix operating systems. Highly motivated with the ability to work independently and in a team environment. Well-organized with the ability to multi-task and prioritize with minimal supervision. Excellent problem-solving skills with a strong sense of customer commitment. Excellent communication (written and verbal) and interpersonal skills. Ability to understand and communicate concepts quickly, succinctly and accurately. Demonstrated aptitude for mastering new software applications. Experience with Relational Databases ( MsSQL, Oracle, MySQL, DB2). Preferred Qualifications Experience with a cloud-based solution, preferably in the Application security sector Experience with implementing and support of AWS and/or an Azure environment Strong English communication skills - written and verbal Knowledge of a scripting language such as Perl, Python, Shell Experience in Software Development or QA or Network/Security/Database product The anticipated TTC range for this role is 78,800.25 - 105,067.00 CAD Annual . The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity . You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you. Why Join Us? Say HI and learn more about working at Thales click here #LI-Remote #LI-MG1 Thales provides an extensive

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