# Product Support Technical Engineer at Serco

Serco is hiring a Product Support Technical Engineer. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/6e0b256a-55f2-4eef-9c7b-bf1099c1ca1f?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Solihull, West Midlands, United Kingdom.

## Details

- Company: [Serco](https://jobsbylevel.com/companies/serco)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Solihull, West Midlands, United Kingdom
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/6e0b256a-55f2-4eef-9c7b-bf1099c1ca1f?utm_medium=ai-agent

## Description

Product Support Technical Engineer MDS (Managed Desktop Service) Hybrid – attached to our Solihull or Hook office 2/3 days per week Full Time, Permanent £Competitive Overview Here at Serco, we are seeking an experienced Product Support Technical Engineer to specialise in supporting and optimising our Managed Desktop Service (MDS) estate. If you have a passion for modern endpoint management and security and enjoy working with technologies such as Microsoft Intune, Windows 11, macOS, ChromeOS, and Windows Autopilot, we want to hear from you. You will be responsible for managing, supporting, and continuously improving a diverse endpoint estate including Windows 11 devices, MacBooks, and Chromebooks. Operating within a modern management framework centred around Microsoft Intune, you will support device provisioning, configuration, application deployment, security, compliance, and lifecycle management across the organisation. Success in this role requires a strong technical mindset, excellent attention to detail, and a methodical approach to troubleshooting and problem solving. We are looking for someone who understands that quality is more important than speed, takes the time to identify root causes, and delivers robust long-term solutions rather than short-term fixes. As part of this you’ll: Manage and support Windows 11, macOS and ChromeOS endpoints using Microsoft Intune as the primary management platform, ensuring secure deployment, configuration, application delivery, policy enforcement, and lifecycle management. Create, maintain and optimise Microsoft Intune policies, configuration profiles, compliance policies, application deployments, security baselines, update rings, and endpoint management processes. Ensure devices remain compliant with organisational security standards, conditional access requirements, and industry best practices. Provide 3rd-line technical support, diagnosing and resolving complex issues across Windows 11, macOS and ChromeOS devices using a structured and methodical troubleshooting approach. Investigate and remediate endpoint security, compliance, configuration, and application-related issues, ensuring devices remain secure and operational. Support device provisioning and enrolment processes, including Windows Autopilot and other modern deployment technologies. Perform root cause analysis on recurring incidents and work closely with Problem Management to implement permanent solutions that improve service stability. Document technical processes, standards, configurations, and support procedures while providing technical guidance to colleagues and end users. Support the evaluation, testing, and implementation of new technologies, platform enhancements, and service improvements. Implement and maintain endpoint security controls including Microsoft Defender, BitLocker, vulnerability management, and security remediation activities. Collaborate with internal stakeholders to continuously improve the end-user experience whilst maintaining operational integrity, security, and compliance. Deliver MDS Standard Service support, including installation, configuration, troubleshooting, and user guidance. Act as a technical consultant and provide subject matter expertise across endpoint management, deployment, security, and end-user computing services. What you’ll need to do the role: We don’t expect candidates to have experience in every technology listed below. If you have a strong foundation in endpoint management, excellent problem-solving skills, and a desire to learn, we’d love to hear from you. Proven experience managing enterprise Windows 11, macOS and ChromeOS devices within a modern endpoint management environment. Strong expertise in Microsoft Intune, including policy creation, application deployment, compliance management, reporting, endpoint security, and device lifecycle management. Experience supporting Windows Autopilot and modern endpoint deployment technologies. Hands-on experience with Windows 11

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/product-support-technical-engineer-at-serco-1ae1c5

Source: https://jobsbylevel.com/jobs/product-support-technical-engineer-at-serco-1ae1c5

## Cite this page

Level. https://jobsbylevel.com/jobs/product-support-technical-engineer-at-serco-1ae1c5.

Get job alerts: https://jobsbylevel.com/newsletter