# Professional, VIP Tech Support Lead at Johnson & Johnson

Johnson & Johnson is hiring a Professional, VIP Tech Support Lead. It pays $94k-$170k a year and Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/99e5cd3d-d0f7-4650-b65f-6f049ab0d645?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Raritan, New Jersey, United States of America.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Raritan, New Jersey, United States of America
- Salary: $94k-$170k
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/99e5cd3d-d0f7-4650-b65f-6f049ab0d645?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=professional-vip-tech-support-lead-at-johnson-johnson-eacb54

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/professional-vip-tech-support-lead-at-johnson-johnson-eacb54

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technology Operations Support Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: DePuy Synthes is recruiting for a Professional, VIP Tech Support Lead located in New Jersey. T he Professional, VIP Tech Support Lead delivers dedicated, white-glove technology support to senior executives and their executive assistants within DePuy Synthes (DS). As a key member of the End User Services (EUS) organization, this role serves as the primary, trusted point of contact for executive technology needs, providing personalized, proactive, and hands-on support across laptops, mobile devices, enterprise applications, authentication and access, telecommunications (including Verizon and AT&T), travel-related technology, and conference room audiovisual (AV) systems. Based onsite in New Jersey five days per week, the position ensures a consistent local IT presence and timely support to minimize technology disruptions and maintain executive productivity. The role maintains end-to-end ownership of executive technology issues, coordinating with internal IT teams, vendors, and service providers as needed while ensuring seamless communication and resolution. Leveraging proactive monitoring tools such as Nexthink, the VIP Tech Support Lead identifies and addresses potential device performance issues before they impact productivity. This highly visible position requires strong technical expertise, discretion, accountability, and exceptional customer service to deliver a reliable, responsive, and seamless executive technology experience. Key Responsibilities: Executive and VIP Technology Support Serve as the dedicated, onsite primary point of contact for senior executives and their executive assistants, delivering personalized, white-glove technology support. Provide comprehensive, end-to-end support for executive technology needs, ensuring timely troubleshooting, resolution, and follow-up. Deliver hands-on technical assistance for laptops, desktops, mobile devices, operating systems, enterprise applications, and collaboration platforms. Troubleshoot authentication, identity management, access permissions, connectivity, and secure remote access issues. Support executive technology requirements associated with business travel, including mobile connectivity, remote access, and device readiness. Provide technical support for corporate mobile devices and telecommunications services, including coordination with Verizon, AT&T, and other service providers. Establish trusted relationships with executives and their assistants by providing consistent, discreet, responsive, and professional support. End-to-End Incident Ownership and Coordination Take ownership of executive technology incidents from initial reporting through successful resolution, serving as the single point of accountability for the executive experience. Independently troubleshoot and resolve technical issues within the scope of End User Services. Coordinate escalations with infrastructure, networking, cybersecurity, identity and access management,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/professional-vip-tech-support-lead-at-johnson-johnson-eacb54

Source: https://jobsbylevel.com/jobs/professional-vip-tech-support-lead-at-johnson-johnson-eacb54

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