# Program Manager, AU DSP at Amazon

Amazon is hiring a Program Manager, AU DSP in Melbourne, Australia. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/426e3b57-6e9d-41d6-b3eb-0e6c731814d5?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. AU, VIC, Melbourne.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 38 out of 100)
- Location: AU, VIC, Melbourne
- Posted: November 15, 2026
- Apply: https://jobsbylevel.com/go/426e3b57-6e9d-41d6-b3eb-0e6c731814d5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=program-manager-au-dsp-at-amazon-321f55

## Description

Amazon Logistics is looking for a Senior Program Manager (SPM) at the to join the Service Level Standards (SLS) team within AU DSP Operations. In this role, you will own end-to-end program execution, defect reduction, and performance scorecard delivery across global and regional logistics networks. You will drive partner performance incentives and scale delivery metrics by aligning cross-functional tech and operations roadmaps. You will operate as the single-threaded owner of the AU SLS Scorecard, the primary performance framework governing Delivery Service Partner (DSP) quality and compliance across the AU network. You will drive measurable improvements through rigorous metric governance, incentive program design, stakeholder engagement, and strategic planning across APAC and global teams, partnering with Product, Legal, BI/Analytics, Fleet, and Transport Risk and Compliance (TRC) functions. The ideal candidate is a structured, self-directed operator who communicates clearly with senior leadership, makes decisions using data, and can manage ambiguous problems at scale. This is a high-visibility role that sits at the intersection of operations, product, and strategy. Key job responsibilities 1. Scorecard Program Management Own the AU SLS Scorecard as the central accountability framework for DSP performance. Deliver weekly reporting, manage the full dispute and exception lifecycle, and lead quarterly threshold governance. • Produce and distribute weekly SLS performance flash reports across the AU network, ensuring timely visibility for operations and senior leadership. • Investigate and resolve DSP scorecard disputes including metric errors, false positives, and exception requests across DCR, VSA, WHC, and Netradyne signal categories. • Design and continuously improve the SLS Scorecard Exception Process, including conditional approval workflows, exemption criteria, and audit trails. • Conduct data-driven threshold reviews and submit Change Management (CM) documentation for quarterly metric threshold changes across DCR, DNR, and CR. 2. Global Product and Metric Development Act as the AU regional voice in global SLS product decisions. Evaluate new metric proposals, execute regional launches, and govern scorecard weight distribution in alignment with global standards. • Review and approve new global metrics including Fleet Execution Rate (FER), Customer Escalation Defect DPMO (CED), Preference Honor Rate (PHR), Photo on Delivery (POD), Seatbelt Off Event Rate, and Speeding Event Rate. • Execute the end-to-end launch of new metrics into the AU SLS Scorecard, covering pilot design, comms, DSP readiness, and go-live (e.g., Seatbelt Off Event Rate, Traffic Light Violation Rate, Sign/Signal Violation Rate). • Review global whitepaper proposals for scorecard weight governance and provide structured regional feedback on category weight redistribution. • Scope and manage new metric introduction projects from problem definition through to full scorecard integration. 3. Incentives Program Design and operate the AU SLS Incentives program to reward DSP performance improvement. Lead ROI attribution, equalization design, and payment enablement, and manage ongoing program budget accountability. • Design, gain business approval for, and launch the AU SLS Incentives program including ROI attribution methodology, equalization mechanisms, and payment enablement via analytics dashboards. • Develop Incentives standard operating procedures (SOPs), DSP-facing communications, office hours programs, and satisfaction surveys to support adoption and transparency. • Monitor DXI budget utilization, support ROI testing cadences, and manage financial entitlements linked to scorecard performance improvements. 4. Reporting and Business Reviews Produce high-quality, insight-driven reporting for Monthly Business Reviews (MBRs), Weekly Business Reviews (WBRs), and ad hoc leadership requests. Deliver clear narratives that connect operational data to business

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Source: https://jobsbylevel.com/jobs/program-manager-au-dsp-at-amazon-321f55

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