# Project Manager (Service Operations) at Thumbtack

Thumbtack is hiring a Project Manager (Service Operations) for a remote role open to applicants in Philippines. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/70aa4189-b9d8-4ed4-ac60-ddbcff4f32d3?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Remote, Philippines).

## Details

- Company: [Thumbtack](https://jobsbylevel.com/companies/thumbtack)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Remote, Philippines)
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/70aa4189-b9d8-4ed4-ac60-ddbcff4f32d3?utm_medium=ai-agent

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/project-manager-service-operations-at-thumbtack-ee0f5d

## Description

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Service Operations Team We're a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros. About the role As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle. What you’ll do Design and implement structured program plans, including detailed task lists, timelines, and resource allocations. Identify program dependencies and work with relevant teams to manage and resolve them effectively. Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines. Maintain comprehensive program documentation and reporting to ensure transparency and accountability. Collaborate with stakeholders across departments to align program objectives with organizational goals. Monitor program risks and develop contingency plans to mitigate potential impacts. Support the continuous improvement of program management processes and tools within the team. Build expertise quickly in any specialization related to your program assignments. In order to be successful, you must bring At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects. Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies. Strong analytical and problem-solving skills, with attention to detail. Effective communication skills, with the ability to engage and align diverse stakeholders. Proven ability to manage risks and navigate complex program challenges. Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities. PMP certification preferred. Willingness to work on the graveyard shift. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/project-manager-service-operations-at-thumbtack-ee0f5d

Source: https://jobsbylevel.com/jobs/project-manager-service-operations-at-thumbtack-ee0f5d

## Cite this page

Level. https://jobsbylevel.com/jobs/project-manager-service-operations-at-thumbtack-ee0f5d.

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