# Qualified Success Architect, University at Salesforce

Salesforce is hiring a Qualified Success Architect, University for a remote role open to applicants in United States. It pays $123k-$186k a year and Level rates it Works on AI ●●●○; you can [apply on Salesforce](https://jobsbylevel.com/go/2bfb86fc-9e5c-4d46-80c6-9932c1cb16b0?utm_medium=ai-agent).

AI Level 3, AI centrality 65 out of 100. Remote (California - Remote).

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 3 (score 65 out of 100)
- Location: Remote (California - Remote)
- Salary: $123k-$186k
- Posted: September 18, 2026
- Apply: https://jobsbylevel.com/go/2bfb86fc-9e5c-4d46-80c6-9932c1cb16b0?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=qualified-success-architect-university-at-salesforce-abbb54

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/qualified-success-architect-university-at-salesforce-abbb54

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The “ Qualified Success Architect, University ” will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB. What You Will Be Doing: Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs Maintain and update partner certification paths within Qualified University, keeping partner-facing content current Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey Qualifications: 3-7 years of SaaS software experience Prior experience in customer success, customer education, or a similar customer-facing role — experience with the Qualified platform is a strong plus Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience Highly organized, with the ability to manage a high volume of ongoing content updates across a large library Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience Experience with content or course authoring tools is a plus Interest in community engagement is a plus Must be willing to work in a fast-paced startup environment with multiple roles You possess a bachelor's degree Passion for making customers successful with software solutions Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out

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