# Regional Service Manager at Samsung Electronics

Samsung Electronics is hiring a Regional Service Manager. Level rates it Little AI ●○○○; you can [apply on Samsung Electronics](https://jobsbylevel.com/go/23d192ec-9397-4dc5-84dd-9c47b2516827?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. 6625 Excellence Way, Plano, TX, USA.

## Details

- Company: [Samsung Electronics](https://jobsbylevel.com/companies/samsung-electronics)
- AI level: AI Level 1 (score 36 out of 100)
- Location: 6625 Excellence Way, Plano, TX, USA
- Posted: August 31, 2026
- Apply: https://jobsbylevel.com/go/23d192ec-9397-4dc5-84dd-9c47b2516827?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=regional-service-manager-at-samsung-electronics-19a9be

## Description

Position Summary This role is not eligible for immigration sponsorship Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Regional Service Manager is responsible for supporting Regional Service Managers, Samsung Appliance/Television Branded Engineer (BE) and Authorized Service Center (ASC) providers. Offers consistent support to these Servicers ensuring end user customers’ needs are fulfilled. Responsibilities include monitoring, investigating, and providing in-depth reporting on in-field performance of all assigned products. Utilizing their account management, network management, leadership skills and industry knowledge, the manager will gather and provide feedback to branch managers and Field Leadership. The manager will assist the Lead Service Manager in various other areas as determined and assigned. Position Objective Build solid relationships with ASC & BE’s and have a comprehensive working knowledge of their Service Center accounts, operating issues, competitive landscape, and strategic outlook. The Manager will compile, edit, and gather accurate data and information to develop technical, operational and strategic reports, assuring they are legible and delivered on time. Manages reports showing regional performance of Samsung Service Centers and assist in maintaining Key Performance Indicators (KPIs). When needed or requested, Develops/Implements action plans for improvements, with clear root cause analysis, reporting and follow up. Ensures service partners are fully supported in all technical and procedural areas and that these partners are satisfied with Samsung’s service and support. Use targeted reporting tools and processes to prioritize actions and field on-site visits. Regular meetings with BE’s and Field Leadership to go over reporting relating to process improvement tasks, KPI’s improvement tasks, BE support tasks and Ad-Hoc Leadership requests. Creates detailed reports which include: Surveying service partners, researching databases, performing on-site visits, obtaining samples, and researching potential solutions. Escalates operational issues and reports pertinent data to head office management, and HQ service operations. Provides support at Business & Trade Shows, internal sales meetings, and external road shows when required. Assist and engages in professional feedback, development plans and corrective actions. Performs other duties as directed by RSM Lead and/or Head Office leadership. Minimum Qualifications: · Bachelor's Degree or Associates Degree preferred · 6+ Years of In-Home Appliance and/or Television service or other In-Home Consumer Electronics industry related management experience preferred · Experience gathering reports, KPI’s and providing data analytics around the performance of our service partners. · Must be able to travel up to 20% domestically. · Experience and ability to identify gaps in procedures, policies and/or processes and create/manage improvement plans · Experience and must be comfortable

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/regional-service-manager-at-samsung-electronics-19a9be

Source: https://jobsbylevel.com/jobs/regional-service-manager-at-samsung-electronics-19a9be

## Cite this page

Level. https://jobsbylevel.com/jobs/regional-service-manager-at-samsung-electronics-19a9be.

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