# Renewals Manager, Global Scaled Customer Success - Toronto at Pigment

Pigment is hiring a Renewals Manager, Global Scaled Customer Success - Toronto (Canada). It pays CAD 130k-CAD 140k a year and Level rates it Little AI ●○○○; you can [apply on Pigment](https://jobsbylevel.com/go/342aaac1-d244-456d-bf06-8285633b9970?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Toronto.

## Details

- Company: [Pigment](https://jobsbylevel.com/companies/pigment)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Toronto
- Salary: CAD 130k-CAD 140k
- Posted: July 22, 2026
- Apply: https://jobsbylevel.com/go/342aaac1-d244-456d-bf06-8285633b9970?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=renewals-manager-global-scaled-customer-success-toronto-at-pigment-b9d7af

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/renewals-manager-global-scaled-customer-success-toronto-at-pigment-b9d7af

## Description

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence. In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you. The Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment by owning the end-to-end renewal lifecycle. This role blends commercial acumen with customer insight, ensuring customers continue to see value in Pigment while navigating contractual discussions with confidence and precision. You will partner closely with Customer Success, Sales, and Legal to mitigate risk, forecast renewals, and execute a consistent, scalable renewal motion. Responsibilities: Manage the full renewal process across a high-volume portfolio, including forecasting, commercial discussions, objection handling, and contract execution. Analyze customer health, product adoption, and stakeholder sentiment to proactively identify churn risks and create mitigation plans. Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realization narratives. Prepare renewal proposals, negotiate pricing and contract terms within approved guardrails, and follow internal approval workflows. Maintain accurate renewal data in CRM and reporting systems, ensuring predictable forecasting and identification of systemic risks. Partner with Sales and Finance to optimize commercial structures for multiyear commitments, expansions, or right-sizing. Contribute to the creation and evolution of scalable renewal playbooks, templates, and operational processes. Minimum Requirements: 3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role. Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels. Demonstrated ability to interpret customer health signals, product usage insights, and business risk indicators. Proven ability to manage a large volume of accounts with competing priorities and tight deadlines. Strong command of CRM tools (ex. Salesforce) and experience with renewal forecasting. Preferred Qualifications: Experience in high-growth SaaS, especially with scaled or pooled Customer Success models. Familiarity with planning, FP&A, or data/analytics products. Experience collaborating with Legal teams on contract redlines and exceptions. Success Metrics: Renewal rate and gross revenue retention across assigned accounts. Forecast accuracy for upcoming renewals. Reduction in churn risk through early identification and mitigation planning. Operational excellence metrics (ex. deal cycle times, documentation completeness). Contribution to scalable renewal processes, playbooks, and best practices. What We Offer: Competitive compensation package: ($130,000 - 140,000 CAD) Stock options to ensure you have a stake in Pigment's growth Comprehensive benefits, including medical,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/renewals-manager-global-scaled-customer-success-toronto-at-pigment-b9d7af

Source: https://jobsbylevel.com/jobs/renewals-manager-global-scaled-customer-success-toronto-at-pigment-b9d7af

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Level. https://jobsbylevel.com/jobs/renewals-manager-global-scaled-customer-success-toronto-at-pigment-b9d7af.

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