# Retailer Experience Senior Specialist at Jaguar Land Rover

Jaguar Land Rover is hiring a Retailer Experience Senior Specialist. Level rates it Little AI ●○○○; you can [apply on Jaguar Land Rover](https://jobsbylevel.com/go/056bb1a8-4474-428b-a92b-6c63ad3f80c4?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Mahwah, NJ.

## Details

- Company: [Jaguar Land Rover](https://jobsbylevel.com/companies/jaguar-land-rover)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Mahwah, NJ
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/056bb1a8-4474-428b-a92b-6c63ad3f80c4?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=retailer-experience-senior-specialist-at-jaguar-land-rover-5d7d07

## Description

POSITION: Retailer Experience Senior Specialist LOCATION: Mahwah, NJ RECRUITMENT RANGE: $95,000 - $119,000 Live the Exceptional With Soul. This is the singular purpose of JLR. At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years. JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact. At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential. Reporting to the Transformation Manager, the Retailer Experience Senior Specialist will support the design, selection and implementation of sales and aftersales technology solutions. The Specialist will work closely with US JLR employees, Global JLR employees, JLR Field teams and retailers to ensure the technology supports the processes that drive personalized and differentiated customer experiences in the luxury automotive marketplace, and support efforts to improve owner loyalty and service retention. What you will be doing: Monitoring and reporting on retailer performance and process enhancements related to sales and aftersales technology, customer mobility, and connected vehicle. Delivering Business Change Management throughout the retailer network. Providing administrative and system-specific assistance to retailers and internal departments. Managing the relationship with all retailer system vendors. Legal coordination and facilitation with local and global legal teams. Defining new software and/or process opportunities and forecast impact on customers, Retailers and JLR. Establish ROI and impact on NPS. Liaising cross departmentally with internal colleagues to leverage programs, increase effectiveness and assist with analysis of retailer processes. Ensuring features are easily accessible by customers and the benefits of purchasing at JLR retailers are widely known. Performing other duties as required. What you will need: Bachelor’s Degree in Marketing, Finance, Business Analytics, Management Information Systems or General Business or equivalent work experience Minimum 7 years work related experience 3+ years professional experience with a focus on digital retailing, omni-channel retailing or similar Experience with or understanding of automotive retailer sales and aftersales processes Experience with or understanding of automotive retailer sales and aftersales tools, systems, software Experience developing long term partnership strategies, go-to-market plans, implementation plans and training strategies Strong analytic skills and the ability to turn information into an actionable plan Outstanding stakeholder engagement and project management skills and techniques Ability to build advocacy in the stakeholder network and overcome obstacles that could prevent successful achievement of program participation Exemplary written, verbal and interpersonal skills, with the ability to sell ideas and work cross-functionally Highly organized and able to prioritize a diverse workload Highly competent with MS packages including PowerPoint, Excel and Word Strong public speaking skills and the ability to facilitate workshops Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days) Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/retailer-experience-senior-specialist-at-jaguar-land-rover-5d7d07

Source: https://jobsbylevel.com/jobs/retailer-experience-senior-specialist-at-jaguar-land-rover-5d7d07

## Cite this page

Level. https://jobsbylevel.com/jobs/retailer-experience-senior-specialist-at-jaguar-land-rover-5d7d07.

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