# Revenue Recognition and Issue Resolution Manager at Johnson & Johnson

Johnson & Johnson is hiring a Revenue Recognition and Issue Resolution Manager. It pays $102k-$177k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/0459a504-ac0b-4c7f-8386-fb0469d48dd1).

AI Level 1, AI centrality 33 out of 100. Raynham, Massachusetts, United States of America.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Raynham, Massachusetts, United States of America
- Salary: $102k-$177k
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/0459a504-ac0b-4c7f-8386-fb0469d48dd1

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Remote (US) Job Description: Johnson & Johnson is recruiting for a Revenue Recognition and Issue Resolution Manager. The position can be located in Raynham, MA or Raritan, NJ. Remote work options may be considered on a case-by-case basis and if approved by the Company. The Revenue Recognition and Issue Resolution Manager leads the operations of a Customer Service team while ensuring that all activities align tightly with business policies. This role bridges the gap between commercial sales, supply chain, customer service, technical teams and corporate finance. The Manager oversees a team responsible for high-impact escalation management. This role will also be responsible for mapping and monitoring the lifecycle of all open orders, ensuring compliant revenue recognition and rapid dispute resolution in an effort to accelerate the order-to-cash cycle. Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Key Responsibilities Drive First Issue Resolution: Champion a culture of efficiency by resolving customer inquiries, technical issues, or service requests completely during the initial contact. Minimize Customer Effort: Prevent repeat escalations, eliminate unnecessary follow-ups, and ensure a seamless, friction-free experience for the end-user. Establish Performance Frameworks: Design, launch, and refine a robust KPI framework specifically tailored to track and measure first-contact success rates. Monitor and Analyze Metrics: Oversee daily performance dashboards, identify root causes for multi-touch tickets, and implement continuous improvement strategies to boost resolution efficiency. Lead and mentor a specialized team of customer service and issue resolution specialists. Establish Key Performance Indicators (KPIs) tracking order to invoice cycle time, invoice to payment speed, Days Sales Outstanding (DSO) reduction, and backlog volume. Streamline the workflow to minimize manual touchpoints and reduce errors. Establish Key Performance Indicators (KPIs) tracking first issue resolution and managing Provide regular data updates to management regarding pipeline health and order resolution timelines.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/revenue-recognition-and-issue-resolution-manager-at-johnson-johnson-e5bfa1

Source: https://jobsbylevel.com/jobs/revenue-recognition-and-issue-resolution-manager-at-johnson-johnson-e5bfa1

## Cite this page

Level. https://jobsbylevel.com/jobs/revenue-recognition-and-issue-resolution-manager-at-johnson-johnson-e5bfa1.

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