# Robotics Hardware Support Engineer, Robotics Technical Services at Amazon

Amazon is hiring a Robotics Hardware Support Engineer, Robotics Technical Services. It pays $123k-$159k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/9721d698-1ce3-4f57-8ca7-58c5c6a99065?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. US, NV, Las Vegas.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 32 out of 100)
- Location: US, NV, Las Vegas
- Salary: $123k-$159k
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/9721d698-1ce3-4f57-8ca7-58c5c6a99065?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=robotics-hardware-support-engineer-robotics-technical-services-at-amazon-feb0ba

## Description

Application deadline: Nov 16, 2026 Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Robotics Technical Services (RTS). We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The RTS Field Support team provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology. In this role, you serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, and drive continuous improvement initiatives across Amazon's fulfillment network. You will establish standard operating procedures, performance metrics, and feedback mechanisms that enable the RTS team to scale effectively. Working closely with technical support teams and regional support managers, you will build a cohesive organization responsible for the safety, reliability, and performance of emerging robotics technology. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential. A day in the life Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems Partner with site-level RME teams to maximize advanced robotics system performance Identify, analyze, and resolve mechanical and system issues across the RTS product suite Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite Design and lead training sessions and develop training content for on-site RME teams Develop and implement spare parts management systems and processes Produce performance reports and provide "voice of the customer" feedback to development and support teams Up to 50% travel expected About the team Your day begins by reviewing system performance reports for your region. Perhaps the metrics dashboard revealed unusual performance at a facility or spare parts dropped below threshold at a site. You analyze metrics to identify trends and risks, developing de-risking actions for leadership's weekly business review. You troubleshoot with RME technicians via video, walking them through diagnostic procedures. On-site, you conduct hardware audits for new deployments, gathering customer feedback. Afternoons include designing tools, optimizing processes, and coordinating with regional managers on scaling strategies. Throughout, you're the critical link between field technicians and engineering teams. Basic qualifications - 2+ years of Linux systems administration and/or development experience - 1+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience - Bachelor's degree in Computer Science or other technical degree or related experience - Knowledge of networking fundamentals - Experience working in a 24/7 production environment - Experience in Linux systems administration and/or development - Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell Preferred qualifications - 2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/robotics-hardware-support-engineer-robotics-technical-services-at-amazon-feb0ba

Source: https://jobsbylevel.com/jobs/robotics-hardware-support-engineer-robotics-technical-services-at-amazon-feb0ba

## Cite this page

Level. https://jobsbylevel.com/jobs/robotics-hardware-support-engineer-robotics-technical-services-at-amazon-feb0ba.

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