# RTM Specialist at MBC Group

MBC Group is hiring an RTM Specialist. Level rates it Little AI ●○○○; you can [apply on MBC Group](https://jobsbylevel.com/go/0f2ea181-a5a7-433a-b434-813cbfa67f03?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. Egypt.

## Details

- Company: [MBC Group](https://jobsbylevel.com/companies/mbc-group)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Egypt
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/0f2ea181-a5a7-433a-b434-813cbfa67f03?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=rtm-specialist-at-mbc-group-23a5dd

## Description

1. Real-Time Monitoring (RTM) Monitor performance across all channels, including SLAs, response times, queues, occupancy, and adherence. Identify and escalate operational risks promptly. 2. Workforce Management (WFM) Track attendance, schedule adherence, and staffing levels. Coordinate with Team Leads to address workforce gaps and optimize utilization. 3. Queue & Workload Management Monitor queue volumes, backlogs, and workload distribution. Recommend resource adjustments to maintain SLAs. 4. Intraday Performance Analysis Compare forecasted vs. actual volumes and identify traffic trends. Recommend staffing adjustments to improve performance. 5. Operational Reporting Prepare daily, weekly, and monthly reports on SLAs, AHT, adherence, occupancy, productivity, and queue performance. Highlight key trends and improvement opportunities. 6. Incident & Escalation Management Identify and escalate staffing, system, and SLA issues. Coordinate resolutions and maintain incident logs.

Source: https://jobsbylevel.com/jobs/rtm-specialist-at-mbc-group-23a5dd

## Cite this page

Level. https://jobsbylevel.com/jobs/rtm-specialist-at-mbc-group-23a5dd.

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