# RTO Manager, AMZL - Last Mile delivery  at Amazon

Amazon is hiring an RTO Manager, AMZL - Last Mile delivery  in Cairo, Egypt. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/62b18368-adfd-4336-93fc-c6f2bb53b9d3?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. EG, Cairo.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 0 out of 100)
- Location: EG, Cairo
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/62b18368-adfd-4336-93fc-c6f2bb53b9d3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=rto-manager-amzl-last-mile-delivery-at-amazon-a54e8a

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/rto-manager-amzl-last-mile-delivery-at-amazon-a54e8a

## Description

As RTO Manager within Amazon Last Mile Logistics (AMZL), you will lead end-to-end station operations, driving operational excellence across safety, quality, productivity, and customer experience. This is a hands-on leadership role where you will own shift-level performance, manage a diverse team of associates and delivery associates, and ensure all operational KPIs are met or exceeded. You will be expected to think critically, act decisively, and drive continuous improvement in a fast-paced, high-volume delivery environment. Key job responsibilities Safety & Compliance: Champion a culture of safety across the station. Ensure full compliance with Amazon safety standards, including OTR/UTR protocols, PPE adherence, FICO scorecard, and DIVC processes. Conduct regular safety walks and drive zero-incident performance. Operational Performance: Own shift-level KPIs including FDDS, DEA, FPY, DPPH, and CIT. Conduct daily performance reviews, deep dives on metric misses, and drive root cause analysis with corrective actions to closure. Quality Management: Monitor and improve quality metrics (Concessions, DNR, Damages, CPS, OOJ). Implement standard work across all processes and ensure SOP adherence at every level of the operation. Team Leadership & Development: Lead, coach, and develop a team of associates and delivery service partners. Drive engagement, conduct structured career conversations, and build a high-performance culture. Prioritize coaching over corrective action — develop talent before escalating. Process Improvement: Identify operational bottlenecks and implement data-driven process improvements. Collaborate cross-functionally with ACES, RME, L&D, and Transport to optimize workflows and reduce waste. Shift Standardization: Partner with peer managers to standardize processes across shifts, ensuring consistent execution and seamless handoffs. Maintain accurate DBR updates and ensure continuity of operations across the weekend. Stakeholder Collaboration: Work closely with DSP partners, Transport Planning, Finance, and central teams to align on capacity planning, cost management, and peak readiness. Basic qualifications - 1+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred qualifications - 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: https://jobsbylevel.com/jobs/rto-manager-amzl-last-mile-delivery-at-amazon-a54e8a

## Cite this page

Level. https://jobsbylevel.com/jobs/rto-manager-amzl-last-mile-delivery-at-amazon-a54e8a.

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