# Sales and Service Client Services, Officer at State Street

State Street is hiring a Sales and Service Client Services, Officer in Hong Kong, China. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/f101ef7a-5b4a-47ff-9a8f-a866e89a1144).

AI Level 1, AI centrality 0 out of 100. Hong Kong, China.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Hong Kong, China
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/f101ef7a-5b4a-47ff-9a8f-a866e89a1144

## Description

Who We Are Looking For We are currently looking for an experienced and exceptional individual to join our Client Service Team as Client Service Manager. As a member of the client service team and representative of that team, you will be responsible to navigate clients through the company by connecting the clients with the appropriate subject matter experts within State Street locally or across locations. The Client Services Manager is expected to interact with all levels of professionals both internally & externally. Therefore, exceptional interpersonal and communication skills are required. The Client Services Manager will also manage regular client reviews to ensure service quality and coordinate resolution of client change requests to appropriately meet client expectations. Why this role is important to us You will be joining the Client Service function under State Street Investment Services, Hong Kong. State Street’s Investment Services business provides a full range of custody, accounting, fund administration, risk and performance analytics, reporting, and related services for public and alternative assets, as well as multi asset-class investments. We are an essential partner to global investment and wealth managers, asset owners, official institutions, and central banks, providing critical infrastructure and expertise to help our clients streamline their operating models, harness data to make better-informed investment decisions, and seize growth opportunities in ever-changing market environments. Our combination of consistency and creativity is what helps our clients face the future with confidence that allows us to deliver a comprehensive, holistic approach to each client relationship. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. What You Will Be Responsible For As Client Service Manager, Officer you will Be the primary client contact point for State Street’s services on the assigned clients Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve Manage activities in servicing client relationships and client services delivery i.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as needed Prepare and arrange regular services review meetings and annual due diligence with clients; coordinate and execute client project or change request related preparations and analysis Coordinate and assist in senior level executives visits to clients for relationship building Keep senior manager informed of new developments, service issues, and new business opportunities from clients Facilitate cross-functions/teams communication to resolve client issues/queries and deliver high quality services Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation Provide Subject Matter Expertise for new business on-boarding and other projects as required Drive relevant project work to improve client service Lead continuous evaluation of team operations, encouraging innovative ideas to enhance efficiency, reduce risk or increase revenue Review broad array of operating standards driving innovation, strategic opportunities and best practices Effectively deliver key messages & communication to ensure relevant parties are informed of any client’s activities Assist with compliance/fiduciary reviews, controls, and audits as appropriate Sound risk and compliance controls with immediate resolution of non-compliant items identified Adhere to State Street corporate policies and procedures including but not limited to the Standard of Conduct Perform other duties as required What We Value Strong

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sales-and-service-client-services-officer-at-state-street-0d61cd

Source: https://jobsbylevel.com/jobs/sales-and-service-client-services-officer-at-state-street-0d61cd

## Cite this page

Level. https://jobsbylevel.com/jobs/sales-and-service-client-services-officer-at-state-street-0d61cd.

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