# Sales Operations Analyst at Cisco

Cisco is hiring a Sales Operations Analyst for a remote role open to applicants in Ireland. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/aa0945e3-d114-41b3-9258-076d09de6471?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Remote (Limerick, Ireland).

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Remote (Limerick, Ireland)
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/aa0945e3-d114-41b3-9258-076d09de6471?utm_medium=ai-agent

## Description

Meet the Team Acacia Communications, part of Cisco, is a market leader in high-speed coherent optical transceivers and optical engines, pioneering the development of coherent pluggable transceivers (400ZR, 800ZR, 1.6T) and Component Business Model (CBM) architectures. You will work with a versatile and upbeat team of sales operations analysts based in Ireland and the US in an environment where team members experience mutual enhancement and improvement. You will have the opportunity to collaborate cross-functionally across global time zones with our sales, product management, engineering, supply chain planning, finance, and customer fulfillment partner teams. Your Impact The Sales Operations role is critical to Acacia’s ability to deliver world-class service to our customers and internal partners. Touching every stage of the “order-to-cash” cycle—from order receipt and backlog execution through shipments, invoicing, and RMA processing—this role is central to our operational success. You will specialize in account and backlog management for key Tier-1 accounts, collaborating cross-functionally on critical NPI rollouts and shipment execution to ensure seamless revenue recognition and bookings integrity. We are looking for a dynamic problem-solver who thrives on building strong relationships with diverse stakeholders across the business. Responsibilities Receive, review, and process revenue, internal CBM, and RMA orders in an accurate and efficient manner in accordance with company policies and procedures: · Strategic Account Management & Voice of the Customer: Serve as the dedicated 'Voice of the Customer' within Cisco by developing a comprehensive understanding of customer operational requirements, business priorities, and project milestones; actively champion customer needs internally across Supply Chain, Planning, and Product Management, providing authoritative guidance and advocacy during product allocation reviews, supply-constrained environments, and critical commit alignments. · Hands-on Customer Engagement & Backlog Management: Work hands-on directly with customer procurement and supply chain teams on regular reschedule cadences—aligning on MRP schedules, lead-time verifications, delivery commits/decommits, and expedite/pull-in/push-out requests—while maintaining strict backlog hygiene, delivering weekly open order reports, updating customer portals within SLA, resolving operational holds (credit, tax, pricing, shipping), and ensuring disciplined FIFO scheduling. · Order Processing, Clean PO Validation & Acknowledgements: Orchestrate end-to-end sales order processing in Oracle ensuring alignment to best practices and Sox compliance · Sales Liaison: Facilitate timely and informative communication with our sales team ensuring data accuracy and timely reports, while serving as their direct operations and planning liaison for quoting, allocation queries, and order processing requirements. · Issue & Dispute Resolution: Proactively resolve customer order issues, partnering with Finance to resolve short-shipment claims via supplier portals, address customer deductions, and process approved credits promptly. Other Duties · Process Improvement & Documentation: Help document and continuously improve standard operating procedures (SOPs), and workflows that deliver world class service to our customers. · Audit Readiness: Compile comprehensive audit sample packages for quarterly internal SOX reviews and external substantive testing. · Team Coverage & Floating Desk Support: Provide cover for vacation time for team members and participate in a floating schedule for different areas of Sales Operations activities. · Quarter-End & Critical Close Coverage: Provide dedicated operational coverage and active support during fiscal quarter-end close cycles, ensuring prioritized shipment execution, hold resolution, and billing alignment to achieve critical revenue targets. · Pricing Management: Manage and validate quarterly, annual and volume

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sales-operations-analyst-at-cisco-0e78cf

Source: https://jobsbylevel.com/jobs/sales-operations-analyst-at-cisco-0e78cf

## Cite this page

Level. https://jobsbylevel.com/jobs/sales-operations-analyst-at-cisco-0e78cf.

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