# Sales Support Analyst at HP

HP is hiring a Sales Support Analyst. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/093bb9a8-efb2-4f8a-bac5-379f33c6716b?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Heredia, Heredia, Costa Rica.

## Details

- Company: [HP](https://jobsbylevel.com/companies/hp)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Heredia, Heredia, Costa Rica
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/093bb9a8-efb2-4f8a-bac5-379f33c6716b?utm_medium=ai-agent

## Description

Sales Support Analyst Description - The Sales Support Analyst plays a critical role handling inbound and outbound calls, delivering an exceptional customer experience throughout the sales and order management lifecycle. This position is responsible for investigating and resolving issues that customers may encounter during the purchasing process, ensuring timely and accurate order fulfillment while minimizing business risk. The ideal candidate leverages professional knowledge, analytical thinking, and customer-centric problem-solving skills to support both customers and internal stakeholders. Success in this role requires strong attention to detail, sound judgment, the ability to identify trends, and a commitment to process excellence within a fast-paced business environment. Key Qualifications Strong analytical and problem-solving skills. Exceptional attention to detail and accuracy. Ability to manage multiple priorities and meet deadlines. Excellent communication and collaboration skills. Customer-focused mindset with a passion for delivering positive outcomes. Ability to interpret policies, procedures, and business guidelines effectively. Experience working with order management, sales operations, fraud prevention, or customer support processes is preferred. Responsibilities Review and verify customer and order information to determine appropriate next steps, enabling orders to proceed successfully or be escalated for further review by the Fraud Prevention team. Assist customers by addressing inquiries and concerns related to order delays, account reviews, and order processing requirements. Collaborate with cross-functional teams, including Fraud Prevention, Supply Chain, Sales Operations, and Customer Support, to resolve routine and complex order-related issues. Follow established HP.com order review workflows, policies, and operational guidelines to ensure compliance and consistency. Analyze order history, agent comments, and customer interactions to support informed decision-making. Process and remove payment pre-authorizations associated with declined orders when applicable. Investigate, document, and take action on customer-reported fraudulent activity. Execute assigned tasks with a high degree of accuracy, quality, and timeliness. Identify customer pain points, pricing issues, process gaps, and operational inefficiencies; communicate findings and recommendations for improvement. Participate in quality improvement initiatives and contribute to continuous process enhancement efforts. Analyze sales and operational data and prepare reports supporting forecasting, quality assurance, performance tracking, and business reviews. Manage day-to-day post-sales activities, including credits, returns, order adjustments, and issue resolution across multiple customer accounts. Support and mentor less-experienced team members by sharing best practices and operational knowledge. Manage backlog and open-order reports, partnering with Supply Chain, factories, and other stakeholders to identify delays, communicate status updates, and escalate issues when necessary. Resolve complex order management issues across product lines by applying specialized business knowledge and analytical skills. Serve as a subject matter expert for order management processes and support testing, validation, and implementation of new systems, tools, and process improvements. Monitor trends, identify potential business risks, and recommend proactive solutions that improve customer experience and operational efficiency. What Success Looks Li ke Accurate and timely resolution of customer and order-related issues. High-quality analysis that supports informed business decisions. Strong partnership across teams to drive issue resolution and customer satisfaction. Continuous identification of opportunities to improve processes, reduce risk, and enhance the customer experience. Consistent demonstration of ownership, accountability, and operational excellence. Education

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sales-support-analyst-at-hp-5ab8d1

Source: https://jobsbylevel.com/jobs/sales-support-analyst-at-hp-5ab8d1

## Cite this page

Level. https://jobsbylevel.com/jobs/sales-support-analyst-at-hp-5ab8d1.

Get job alerts: https://jobsbylevel.com/newsletter