# Salesforce Solution Architect - Customer & Patient Support at Roche

Roche is hiring a Salesforce Solution Architect - Customer & Patient Support in Warsaw, Poland. Level rates it Works on AI ●●●○; you can [apply on Roche](https://jobsbylevel.com/go/217e840e-437a-4e22-a016-39f8cd7f0e61?utm_medium=ai-agent).

AI Level 3, AI centrality 65 out of 100. Warsaw.

## Details

- Company: [Roche](https://jobsbylevel.com/companies/roche)
- AI level: AI Level 3 (score 65 out of 100)
- Location: Warsaw
- Posted: August 17, 2026
- Apply: https://jobsbylevel.com/go/217e840e-437a-4e22-a016-39f8cd7f0e61?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=salesforce-solution-architect-customer-patient-support-at-roche-213ee0

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/salesforce-solution-architect-customer-patient-support-at-roche-213ee0

## Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Senior Solution Architect focuses on designing business-driven, standards-based, and future-ready solutions within a complex, multiple solution, or product context. In this role, you will design solutions that meet product requirements, business priorities, and enterprise standards while managing non-functional requirements (NFR) and fitness functions. You will lead others to solve complex problems, maintain the vision and roadmap for multiple solutions, provide technical oversight to product teams, and evaluate new technologies to continuously improve existing solutions and manage technical debt. The Opportunity Scope / (Content Leadership): Designs solutions that meet product requirements, business priorities, and enterprise standards. Manages Non-Functional Requirements (NFR) and fitness functions. Documents and evolves the architecture throughout the product life cycle and aligns with the architecture community for governance. Applies frameworks in a Complex or Multiple Solution or Product Context. Regulatory Frameworks: Solid understanding of HIPAA (and/or GDPR, depending on geography) and how these laws dictate data storage, encryption, and transmission within patient and customer support environments. Salesforce Ecosystem Mastery: Strong hands-on architectural experience with Salesforce Life Sciences Cloud , Service Cloud , and Health Cloud , focusing on patient/customer engagement, care plans, case management, and healthcare data models. Deep experience leveraging Salesforce Data Cloud to unify patient/customer data, harmonize real-time data streams, and drive actionable insights across ecosystem touchpoints. Expertise in designing and operationalizing AI-driven workflows using Salesforce Agentforce , enabling autonomous agents, automated routing, and augmented agent workflows within customer and patient support. Salesforce Integration & CTI: Proven experience managing complex integrations, including Salesforce-Genesys CTI adapters, ensuring real-time screen pops, call logging, voice/omnichannel routing, and bidirectional data synchronization. Accountability / Problem Solving: Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions. Maintains the vision, roadmap, and current landscape for multiple solutions. Assesses and consults on the impacts and dependencies of initiatives on capabilities, risk, and the application landscape. Creates Conceptual & Logical Data Models, Taxonomies, Ontologies, and Integration pathways for the product. Defines and drives reference architectures, patterns, NFRs, and fitness functions, ensuring Architecture Decision Records (ADRs) are recorded and published for multiple solutions or the product. Drives external technology trends and assesses feasibility, including vendor assessments. Stakeholder Management: Communicates difficult concepts clearly and negotiates with others to adopt a different point of view. Drives information sharing across the complete product. Impact / Strategy: Develops and maintains the product's technology roadmap. Provides technical oversight, guidance, and consultation on specific technologies for product teams. Improves existing solutions, manages technical debt, and researches, evaluates, pilots, and drives the adoption of emerging technologies (e.g., generative AI agents, data cloud harmonization). Identifies opportunities to enhance value and business processes within a Complex or Multiple Solution or Product

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/salesforce-solution-architect-customer-patient-support-at-roche-213ee0

Source: https://jobsbylevel.com/jobs/salesforce-solution-architect-customer-patient-support-at-roche-213ee0

## Cite this page

Level. https://jobsbylevel.com/jobs/salesforce-solution-architect-customer-patient-support-at-roche-213ee0.

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