# SAP Support Customer Experience Specialist at Air Liquide

Air Liquide is hiring an SAP Support Customer Experience Specialist. Level rates it Little AI ●○○○; you can [apply on Air Liquide](https://jobsbylevel.com/go/24c6f87c-0863-45ef-b4f5-509898c872d3?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Burlington, ON - N Service Rd - Retail shop.

## Details

- Company: [Air Liquide](https://jobsbylevel.com/companies/air-liquide)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Burlington, ON - N Service Rd - Retail shop
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/24c6f87c-0863-45ef-b4f5-509898c872d3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sap-support-customer-experience-specialist-at-air-liquide-4952f2

## Description

How will you CONTRIBUTE and GROW? The Customer Experience Center Representative serves as the primary point of contact for industrial gas customers, ensuring seamless order fulfillment and service reliability. This role is responsible for navigating complex ERP systems to process orders, coordinate with local operations, and resolve immediate service inquiries. The goal is to provide a high-quality, safety-conscious customer experience while maintaining meticulous organizational standards. Order Management Create and Manage Gas & Hardgoods Orders: Process diverse order types including cylinder gases, liquids, and hardgoods. Manage the full order lifecycle: copying previous orders, splitting lines, applying rush fees, and canceling orders or order lines as needed. Navigate various external portals to retrieve orders and interact with customers. Quote Conversion: Utilize the CPQ (Configure, Price, Quote) tool to generate accurate quotes and Item Creation Requests (ICR); obtain third-party supplier pricing and convert finalized quotes into active sales orders. Specialized Process Handling: Execute complex regional workflows such as Customer Owned Product (COP) and exchange cylinder orders with meticulous attention to detail. Returns & Claims Management: Create return orders and maintain the RMA (Return Merchandise Authorization) tracking sheet. Initiate the Delegation of Authority (DOA) process to facilitate billing adjustments. Payment & Invoicing: Identify order holds, apply credit card payments, and provide copies of invoices. Direct invoice inquiries to the appropriate department based on account size (Small, Medium, or Large). Technical System Mastery Oracle ERP Navigation: Demonstrate system mastery, navigating through cylinder balances, inventory availability, and customer account overviews. This necessitates a comprehensive command of the order entry module, ensuring the accurate utilization of all dynamic configuration options. Salesforce & CRM Excellence: Manage the case lifecycle by self-assigning, updating site contact information, and closing cases. Log all communications accurately to maintain a 360-degree customer view. Digital Tool Utilization: Use Servitrax to verify delivery completion, print delivery slips, look up barcodes, and leverage the BeConnected website to source Certificates of Conformance (CoC) or Safety Data Sheets (SDS) for customers. Communication & Quality Assurance Inbound Connectivity: Maintain "Ready" status in RingCentral, achieving a minimum Service Level Agreement (SLA) score and execute well for call review evaluations through professional inquiry handling and active listening. Escalation & Problem Solving: Act as the first point of contact for emerging problems; resolve conflicts while building external trust with customers and internal trust with operational groups through open communication. Continuous Improvement: Participate in monthly call reviews, shadowing sessions, and feedback loops to refine industrial gas product knowledge and administrative efficiency. Information Resourcefulness: Maintain expert knowledge of internal "cheat sheets" such as transportation schedules and warehouse contacts. ___________________ Are you a MATCH? JOB INTERACTION NETWORK INTERNAL Operations, Logistics, and Dispatch Sales Representatives and Store Personnel Accounts Receivable and Billing Departments EXTERNAL Industrial Gas Customers (End-users and Procurement Agents) Third-party Logistics Providers REQUIRED EDUCATION & QUALIFICATIONS Qualifications include: Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field Specialized knowledge: Experience with ERP and CRM systems (e.g., Oracle, Salesforce), RingCentral, and Google Suites Skills/Language: Excellent written and oral communication skills in English are required Experience: 2 to 5 years of experience in a similar position Competencies: time management, team collaboration, excellent communication and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sap-support-customer-experience-specialist-at-air-liquide-4952f2

Source: https://jobsbylevel.com/jobs/sap-support-customer-experience-specialist-at-air-liquide-4952f2

## Cite this page

Level. https://jobsbylevel.com/jobs/sap-support-customer-experience-specialist-at-air-liquide-4952f2.

Get job alerts: https://jobsbylevel.com/newsletter