# Security Operations Engineer at Zendesk

Zendesk is hiring a Security Operations Engineer in Pune, India. Level rates it Little AI ●○○○; you can [apply on Zendesk](https://jobsbylevel.com/go/fa9eac0e-b0df-44af-930f-cee1e32dbb11?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Remote (Pune, India).

## Details

- Company: [Zendesk](https://jobsbylevel.com/companies/zendesk)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Remote (Pune, India)
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/fa9eac0e-b0df-44af-930f-cee1e32dbb11?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=security-operations-engineer-at-zendesk-73ae73

## Prepare for this job

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## Description

Job Description Security Operations Engineer Job Description Zendesk is a global leader in AI-first customer service and employee service software, renowned for its powerful yet customer-friendly solutions. At Zendesk, we believe in building better customer relationships through our suite of products that are smart, flexible, and reliable. We are looking for an experienced security professional to join our growing Cyber Security team. This role is ideal for someone who combines strong technical investigation skills with sound judgment, clear communication, and a genuine interest in improving how security operations work. The Security Operations Engineer helps protect Zendesk, its products, and its customers by monitoring, investigating, and responding to security threats. The role combines hands-on security operations with threat hunting, incident response, cloud security, DLP investigations, and the continuous improvement of security tools, processes, and automation. This is a hybrid role based in the Pune office. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. What you’ll be doing Join Zendesk’s global team of cyber responders. Serve as a primary incident responder addressing critical security alerts and incidents across enterprise infrastructure, product offerings, and client environments. Leverage enterprise security platforms to perform threat analysis, examine security incidents, and execute daily operational response workflows. Conduct proactive threat hunts to identify visibility gaps and support deeper investigations. Analyze Data Loss Prevention alerts, assess data-exfiltration risks, and assist with complex forensic analysis. Collaborate with audit and compliance partners to respond to regulatory inquiries. Lead cross-functional tabletop simulations by partnering with key internal stakeholders. Stay current on emerging threats and attacker tactics. Analyze tactics, techniques, and procedures (TTPs) observed in security events across devices and end-user systems. Lead or manage technical cybersecurity investigations, including triage, scoping, containment, and documentation. Contribute to the development and operation of automation and orchestration tools that reduce manual effort and improve response consistency. Leverage artificial intelligence responsibly to enhance security orchestration, accelerate investigation workflows, and assist with building AI capabilities. Collaborate with Security Engineering partners to enhance operational monitoring, threat detection, and incident response mechanisms. Collaborate with the Threat Intelligence team and broader security community to build relationships and share knowledge. Partner with internal stakeholders and business partners to explain major security incidents and implement actionable risk mitigation strategies. Demonstrate adaptability by taking on expanding responsibilities and working effectively in dynamic, rapidly evolving environments. Join Zendesk’s global cyber security on-call rotation to support continuous response operations. Provide regional coverage across APAC through scheduled operational shifts, currently spanning 6:00 a.m.–3:00 p.m. IST and 9:00 a.m.–6:00 p.m. IST, on a rotational basis. What you bring to the role: Bachelor's degree in Computer Science or a related field 7+ years of experience in cybersecurity, SOC, incident response, or threat hunting Strong analytical and problem-solving skills, with the

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