# Senior Analyst, Applied AI & Automation at Commonwealth Bank of Australia

Commonwealth Bank of Australia is hiring a Senior Analyst, Applied AI & Automation. Level rates it Works on AI ●●●○; you can [apply on Level](https://jobsbylevel.com/go/ed12af0c-7be1-4d31-ac62-bd36a89a0954?utm_medium=ai-agent).

AI Level 3, AI centrality 63 out of 100. Sydney CBD Area.

## Details

- Company: [Commonwealth Bank of Australia](https://jobsbylevel.com/companies/commonwealth-bank-of-australia)
- AI level: AI Level 3 (score 63 out of 100)
- Location: Sydney CBD Area
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/ed12af0c-7be1-4d31-ac62-bd36a89a0954?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-analyst-applied-ai-automation-at-commonwealth-bank-of-australia-446033

## Description

Build intelligent automation with agentic AI Shape a new AI automation capability Transform Fraud and Scams quality assurance See Yourself in the Team The Fraud, Scams & Cyber Data, Analytics and AI team brings together data, analytics and emerging AI capabilities to help protect our customers and the Group from increasingly sophisticated threats. Working across complex customer, operational and risk environments, the team uses data and technology to generate deeper insights, strengthen decision-making and develop smarter, more scalable ways of detecting, preventing and responding to fraud and scams. You’ll join the People Capability Automation team, an emerging capability focused on exploring how analytics, AI and intelligent automation can transform traditionally manual processes across Fraud and Scams. Reporting to the People Capability Automation Lead, you’ll be part of the foundational team helping shape how the capability evolves — bringing ideas, experimenting with new approaches and building solutions that combine strong analytical foundations with the possibilities created by Generative and agentic AI. With an initial focus on Quality Assurance, you’ll work closely with specialists across Fraud Analytics, Operations, Technology, Risk and AI to explore how customer interactions, operational data and existing processes can be better analysed and automated. This is an opportunity to help build something from the ground up, applying emerging technology to real operational challenges while ensuring solutions remain measurable, reliable and appropriately governed. Your Impact & Contribution This is a unique role where you’ll combine analytics, data science and agentic AI to help transform quality assurance across fraud and scam operations. Working with communications and interaction data, call transcripts, case management information and operational datasets, you’ll explore how LLMs, intelligent agents and agentic workflows can transform traditionally manual QA processes, from classifying fraud and scam scenarios and assessing conversation quality through to evaluating process adherence and surfacing actionable insights. Partnering with Fraud Analytics, Quality Assurance, Product and Technology teams, you'll help shape how agentic AI can be applied to improve quality, identify risks and translate promising concepts into practical, scalable solution, You’ll combine strong foundations in analytics with hands-on applied AI capability, using SQL and Python alongside LLMs, classification models, NLP and agentic orchestration frameworks to design workflows that can reason across information, interact with data and tools, and coordinate tasks across the QA lifecycle while maintaining appropriate human oversight. You’ll also play an important role in determining whether these solutions genuinely work, developing evaluation approaches, testing model and agent behaviour, improving reliability, reducing hallucinations and translating AI outputs into clear, defensible recommendations for operational, risk and technology stakeholders. In summary, you may expect to: Design and build agentic AI solutions that automate and enhance elements of the Fraud and Scams quality assurance lifecycle. Explore where LLMs, agents and intelligent automation can replace or augment manual QA processes and help shape the solution approach. Develop and orchestrate multi-step AI workflows that can reason across unstructured information, interact with data and tools, and coordinate tasks. Use SQL and Python to explore, prepare and analyse complex customer, interaction, case and operational data. Apply NLP, classification, predictive analytics and machine learning where appropriate to complement agentic solutions. Prototype and evaluate new approaches, determining what works before developing scalable and reusable solutions. Design testing and evaluation frameworks to measure performance, identify failure modes and improve the reliability of AI outputs.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-analyst-applied-ai-automation-at-commonwealth-bank-of-australia-446033

Source: https://jobsbylevel.com/jobs/senior-analyst-applied-ai-automation-at-commonwealth-bank-of-australia-446033

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-analyst-applied-ai-automation-at-commonwealth-bank-of-australia-446033.

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