# Senior Analyst, Commercial Experience Service Delivery at Diageo

Diageo is hiring a Senior Analyst, Commercial Experience Service Delivery in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/9824c51b-cca3-4ea7-b733-e7b7b30227c0?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Bangalore, India.

## Details

- Company: [Diageo](https://jobsbylevel.com/companies/diageo)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Bangalore, India
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/9824c51b-cca3-4ea7-b733-e7b7b30227c0?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-analyst-commercial-experience-service-delivery-at-diageo-3f4115

## Description

Job Description : Job Title: About us: With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function: Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life. You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture. About the team: About the role: Purpose of Role: The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC’s, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle. Responsible for delivering high-level customer service and ensuring on time, in full shipments. To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA. To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle” process. To ensure that internal control procedures are strictly adhered to. Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target. Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc..) Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers. Diageo Capabilities: Excellent interpersonal and communication skills with stakeholders Deliver on promises Accuracy and attention to details Looking for and responding to feedback Good knowledge of customers and market specifics Generating ideas for issue resolution and service improvement Positive ‘can do’ attitude Taking ownership for resolution, escalates where necessary Ability to build great relationships with customers Understand and comply with controls in own area Good team player Top 3-5 Accountabilities: · Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems) · Handling all incoming customer queries and requests · Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment · Being responsible for proper communication between Diageo and customers · Maximising customer satisfaction level and order entry accuracy Qualifications and Experience Required: Essential Fluent English Strong interpersonal and communication skills Strong MS Office knowledge Very strong customer service attitude Desirable College or university Degree System skills (SAP knowledge) Having an overview of market and customer specifics Barriers to Success in Role (Optional): Insufficiently open-minded and not flexible Lack of CRM and accuracy Not sufficient language capabilities Inability to work as a part of a team Flexible Working Options: Normal business hours Role

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-analyst-commercial-experience-service-delivery-at-diageo-3f4115

Source: https://jobsbylevel.com/jobs/senior-analyst-commercial-experience-service-delivery-at-diageo-3f4115

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Level. https://jobsbylevel.com/jobs/senior-analyst-commercial-experience-service-delivery-at-diageo-3f4115.

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