# Senior Analyst, Customer Performance, Brand-1 at Mastercard

Mastercard is hiring a Senior Analyst, Customer Performance, Brand-1 in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/ceddbd2f-4408-4d70-b5f4-a57c8f04a7d1).

AI Level 1, AI centrality 35 out of 100. Toronto, Canada.

## Details

- Company: [Mastercard](https://jobsbylevel.com/companies/mastercard)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Toronto, Canada
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/ceddbd2f-4408-4d70-b5f4-a57c8f04a7d1

## Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Customer Performance, Brand-1 BRAM Operations and Enablement, Senior Analyst Overview Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe. • Do you have experience supporting operations, enablement, risk, compliance, audit, or merchant monitoring programs? • Do you have knowledge of operational controls, case management, data analysis, reporting, or customer risk monitoring practices? • Are you a high performer with strong attention to detail, analytical discipline, and project coordination skills? • Are you collaborative, process-oriented, and able to support scalable capabilities across a global organization? Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data. Role • Execute day-to-day operational and enablement activities that support the global BRAM program, including documentation, reporting, workflow coordination, and stakeholder follow-up • Support implementation and maintenance of operating procedures, controls, documentation standards, quality assurance practices, and governance routines established by BRAM leadership • Assist with operational support for investigative assessment decisions by collecting information, organizing case materials, documenting outcomes, and helping confirm process adherence • Maintain and update playbooks, training materials, process guidance, templates, and knowledge-management resources for the BRAM Investigation Team and related stakeholders • Assist with the development of AI-enabled monitoring and advanced analytics capabilities to identify emerging risk trends, support prioritization, and improve program oversight at scale • Coordinate operational workflows, escalation routing, repeat-offender tracking, case assignment support, testing logistics, and referral intake processes • Partner with the BRAM Investigation Team and cross-functional stakeholders to support timely execution, clear documentation, and consistent handoffs • Assist with updates to standards, procedures, and program materials related to BRAM operations, merchant monitoring, customer escalation governance, and Specialty Merchant requirements • Perform quality assurance checks on investigation documentation, workflow adherence, data completeness, and assessment support materials, identifying trends, inconsistencies, data gaps, and opportunities for process improvement while escalating case-direction questions to BRAM Investigations • Support case tracking and case management activities, including user testing, implementation support, enhancement prioritization, data validation, reporting inputs, and user adoption support • Prepare data analysis, recurring reports, dashboards, and operational insights to support leadership visibility, program performance tracking, customer risk governance, and continuous improvement • Support Merchant Monitoring Program operations through reporting, data review, process documentation,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-analyst-customer-performance-brand-1-at-mastercard-8d7d76

Source: https://jobsbylevel.com/jobs/senior-analyst-customer-performance-brand-1-at-mastercard-8d7d76

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-analyst-customer-performance-brand-1-at-mastercard-8d7d76.

Get job alerts: https://jobsbylevel.com/newsletter