# Senior Analyst - Customer Support at LSEG

LSEG is hiring a Senior Analyst - Customer Support in Kuala Lumpur, Malaysia. Level rates it Little AI ●○○○; you can [apply on LSEG](https://jobsbylevel.com/go/3db923b1-1ba8-49e2-99be-a07080078ece?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. MYS-Kuala Lumpur-Menara Prestige Level 31.

## Details

- Company: [LSEG](https://jobsbylevel.com/companies/lseg)
- AI level: AI Level 1 (score 0 out of 100)
- Location: MYS-Kuala Lumpur-Menara Prestige Level 31
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/3db923b1-1ba8-49e2-99be-a07080078ece?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-analyst-customer-support-at-lseg-d8eab0

## Prepare for this job

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## Description

Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Workflows Indo-Malay Language Senior Analyst delivers all aspects of application support for LSEG products such as Workspace, DataScope, FX Trading, World Check and other suite of products, covering usability and customization, content search, explanation, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. This role provides high-quality customer support by phone, chat, and email for product- and service-related enquiries. It focuses on resolving enquiries, maintaining a consistently client-centric approach, and taking all necessary actions to achieve resolution. Responsibilities: Respond to customers’ enquiries relating to markets, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Indonesian, Malay and English. Log and classify all calls and requests for assistance in the customer relationship management system. Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. Handle the resolution process for customers relating to data and applications for a particular product/s, markets and content. Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate. Recognize and raise recurring problems, inferior processes, or outdated procedures. Take on additional projects and responsibilities that enhance team performance. Qualifications: Business level, both written and spoken fluency in English , Indonesian and Malay languages. Independently identifies, investigates, and resolves user issues with LSEG data and applications, engaging the appropriate teams when needed. Customer service or contact centre experience is preferred; financial or IT industry experience is an advantage. Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage. Detail orientated with sound information probing skills. Strong analytical and problem-solving skills, with the ability to develop effective solutions. University qualified in a field relating to the financial markets, the finance sector or business. Ability to communicate effectively, both verbally and in writing, with customers and colleagues in English and any other required languages. Ability to develop product expertise and a strong understanding of the relevant financial markets. Willingness to take on additional projects and responsibilities as needed. The role may require flexibility in working hours to cater to Indonesia and Malaysia business hours or markets in the nearby region. We adopt the hybrid work model, with 3 days working in the office and 2 days working remotely. Career Stage: Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-analyst-customer-support-at-lseg-d8eab0

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