# Senior Associate, Client Success at Maven Clinic

Maven Clinic is hiring a Senior Associate, Client Success in New York, United States. It pays $85k-$95k a year and Level rates it Little AI ●○○○; you can [apply on Maven Clinic](https://jobsbylevel.com/go/427c6d82-3224-417b-8a32-7f6ffa812e20?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Remote (New York, NY; Remote, US (Hub cities)).

## Details

- Company: [Maven Clinic](https://jobsbylevel.com/companies/maven-clinic)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Remote (New York, NY; Remote, US (Hub cities))
- Salary: $85k-$95k
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/427c6d82-3224-417b-8a32-7f6ffa812e20?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-associate-client-success-at-maven-clinic-a8e388

## Description

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: TIME 100 Most Influential Companies (2023, 2026) Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) Fast Company Most Innovative Companies (2020, 2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven is looking for a high-energy, passionate, and detail-oriented Senior Associate to join our Client Success Team. As part of Maven’s Client Resources Team, you will play a critical role in supporting Maven’s rapidly growing SMB segment, a high-volume book of business with a high level of responsibility and visibility across the organization. You will partner with employers who come to Maven through our Channel partnerships or Direct, serving as the face of Maven for their ongoing needs by delivering thoughtful, speedy responses to inbound client requests, supporting engagement goals, performing utilization reviews, discussing communications strategies, and building relationships that turn satisfied clients into long-term advocates. You will also serve as the voice of the client internally, bringing insights that shape our product and program marketing. As a Senior Client Success Associate at Maven, you will: Serve as a member of the account team which manages our high-volume book of Small and Medium size Businesses (SMB) Partner with your peers to deliver quick follow up to inbound questions, providing comprehensive, thoughtful, and speedy insights to our clients Be the face of Maven for all client-related needs for ongoing relationship management and serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts Help maintain happy and healthy business relationships with clients and channel partners; capture and own client issues to ensure customer success and loyalty Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores Manage client issues and escalations, collaborate with partner teams such as member support, operations, analytics, product, and sales as required Collaborate with channel contacts to build a strategic support model, leveraging Maven and channel partner expertise to forge a stronger client experience Collaborate with health plan client executives and Maven internal sales team, to manage broader strategic client relationships and unlock additional business opportunities within your portfolio Own communications to meet mutually agreed upon goals, including but not limited to external client meetings and other project plans; be prompt, responsive, and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-associate-client-success-at-maven-clinic-a8e388

Source: https://jobsbylevel.com/jobs/senior-associate-client-success-at-maven-clinic-a8e388

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