# Senior Business Analyst – HR Technology (HR Tech) at UPS

AI Level 1, AI centrality 26 out of 100. IN - TDC 1 (IN110).

## Details

- Company: [UPS](https://jobsbylevel.com/companies/ups)
- AI level: AI Level 1 (score 26 out of 100)
- Location: IN - TDC 1 (IN110)
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/5ceff739-54d8-4d15-a179-e03d68653514

## Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: HR Technology & Business Analysis Lead requirements, process analysis, and solution design for HR platforms including Workday, ServiceNow HRSD, Payroll, Benefits, and Employee Services. Translate business requirements into user stories, functional specifications, process flows, and acceptance criteria while driving Agile delivery through Azure DevOps (ADO). Ask HR, Chatbot & AI Solutions Define employee journeys, chatbot conversation flows, knowledge management requirements, and self-service use cases for Ask HR solutions. Collaborate with HR SMEs and technical teams to integrate Workday, ServiceNow, Microsoft Teams, APIs, and GenAI-powered chatbot capabilities to enhance employee experience. Agile Delivery & Integration Manage ADO backlogs, epics, features, user stories, sprint planning, UAT, and release deployments. Drive HR process automation, system integrations, analytics, and continuous improvement initiatives across HR technology platforms. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Source: https://jobsbylevel.com/jobs/senior-business-analyst-hr-technology-hr-tech-at-ups-409314

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-business-analyst-hr-technology-hr-tech-at-ups-409314.

Get job alerts: https://jobsbylevel.com/newsletter