# Senior Capacity Intelligence Analyst, Network Strategy & Performance at Amazon

Amazon is hiring a Senior Capacity Intelligence Analyst, Network Strategy & Performance in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/2d79ce01-d65f-40cb-a409-dd3f5daa0b5e?utm_medium=ai-agent).

AI Level 1, AI centrality 18 out of 100. IN, TS, Hyderabad.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 18 out of 100)
- Location: IN, TS, Hyderabad
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/2d79ce01-d65f-40cb-a409-dd3f5daa0b5e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-capacity-intelligence-analyst-network-strategy-performance-at-amazon-282851

## Description

As Senior Capacity Intelligence Analyst, you will own end-to-end network planning for Amazon's Customer Service network, including outsourced (Global Outsourcing) sites. You will work at the intersection of data, strategy, and operations — translating complex demand signals into accurate staffing plans that protect customer experience while delivering cost efficiency. You will operate independently, managing ambiguity with rigor and judgment. You will partner closely with CS Operations, Global Outsourcing (GO) Vendor Management, CS Finance, Service Delivery, and Planning Intelligence teams. You will present your analysis and recommendations independently to senior stakeholders (Directors), influence planning decisions through well-reasoned, data-backed arguments, and contribute to the team's AI-driven transformation agenda. This role participates in weekly, monthly, and quarterly business reviews and directly influences outsourcing and staffing decisions across the CS network. Core Competencies - AI Fluency: Acts as an AI catalyst for peers. Designs automation solutions that free bandwidth at team scale. Shapes the team's AI learning agenda. Demonstrates measurable productivity improvement driven by AI adoption. - Critical Thinking: Reframes ambiguous problems into actionable frameworks. Anticipates second-order effects. Influences leaders (Senior Managers) with well-reasoned, data-backed arguments. Identifies non-obvious connections between operational signals and strategic implications. - Executive Presence: Leads Director level discussions. Communicates with conviction and brevity. Influences without authority. Writes and speaks in a way that makes complex ideas accessible to senior non-expert audiences. - Problem Solving: Solves complex, cross-functional problems spanning teams and timelines. Creates repeatable frameworks that prevent entire categories of problems from recurring. Is the person others come to when a problem is genuinely hard. - Boundaryless: Co-owns outcomes with partner teams. Build deep trust with stakeholders (Senior Managers) across CS. Drives alignment across competing priorities and organizational boundaries. Operates as a full member of the partner team, not just a vendor of planning services. - Innovative and Experimental: Demonstrates a willingness to experiment and take calculated risks, particularly on reversible (two-way door) decisions. Proactively unblocks teams to test, iterate, and move with speed — challenging legacy boundaries and established norms to drive innovation Key job responsibilities - Own the development, maintenance, and execution of network capacity plans for internal and outsourced sites, covering short-term (4-week), operational (monthly/quarterly), and long-term (3-year) planning horizons. - Proactively identify and mitigate capacity risks by mapping dependencies across internal sites and Global Outsourcing vendor partners. Communicate risks and mitigation plans to the right stakeholders clearly and with specificity. Coordinate with CS Operations and GO Vendor Management teams to ensure staffing plans are aligned with service level targets and outsourcing strategy. - Support quarterly submissions to CS Finance, providing accurate Year-to-Go (YTG) labor cost projections and revisions versus OP targets. - Independently apply AI tools (e.g., AgentZ, Kiro) to improve planning workflows without prompting, identifying opportunities to increase the speed, quality, and scale of planning outputs. Develop side-of-desk automation for repetitive tasks within your planning workstream, demonstrating measurable productivity improvement. - Build repeatable frameworks that prevent entire categories of planning problems from recurring, becoming the go-to resource when a planning challenge is genuinely hard. - Present analysis and planning recommendations to senior audiences independently, adapting your communication style for technical and non-technical, operational and strategic audiences.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-capacity-intelligence-analyst-network-strategy-performance-at-amazon-282851

Source: https://jobsbylevel.com/jobs/senior-capacity-intelligence-analyst-network-strategy-performance-at-amazon-282851

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-capacity-intelligence-analyst-network-strategy-performance-at-amazon-282851.

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