# (Senior) Change & Process Specialist at Nordea

Nordea is hiring a (Senior) Change & Process Specialist in Stockholm, Sweden. Level rates it Little AI ●○○○; you can [apply on Nordea](https://jobsbylevel.com/go/4881cbba-00e5-4786-92f7-c430174dbfa5?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Stockholm, 111 46.

## Details

- Company: [Nordea](https://jobsbylevel.com/companies/nordea)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Stockholm, 111 46
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/4881cbba-00e5-4786-92f7-c430174dbfa5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-change-process-specialist-at-nordea-55a40e

## Description

Job ID: 6549 In Personal Banking Debt Management, we are dedicated to transforming the debt collection landscape for retail customers across the Nordics. Our mission is to support customers in financial distress and to improve their recoverability by providing sustainable solutions tailored to their needs. We have an increased focus on capital efficiency and are committed to ensuring effective and efficient processes excellence that not only adhere to legal demands but also prioritize customers’ financial well-being. Debt Management is responsible for the debt collection processes end-to-end and we operate with a can-do mindset and excellent executional skills. We are looking for you to join us! About our team DCA & NPL Management is a unique team consisting of 12 specialists in external debt collection, non-performing loans management and divestments. Here you will have great opportunity to support the team in sparring and enhancing ways of working and processes, harvesting synergies. We work Nordic with a "local touch" meaning that while you will be a key person locally, you will also perform tasks in other countries. Ensure external debt collection processes meet regulatory expectations and business needs while improving customer experience and delivering strong end‑to‑end execution with a focus on capital efficiency. Contribute to team sparring, enhance ways of working, and help capture synergies across processes. Who you are Your background and skills include: Strong process and project management skills. Ability to structure, lead, and execute end‑to‑end processes with high quality Debt collection knowledge (advantage) Strong stakeholder management and collaboration abilities Capable of building relationships, facilitating alignment and working effectively across teams Proactive, can‑do mindset with strong execution skills. Able to drive tasks forward, solve problems, and deliver in a complex regulatory environment. What will you be doing? You will combine operational oversight with a strong focus on driving change. This includes: Monitor and control external debt collection processes, ensuring quality, compliance and effective end-to-end execution. Turn operational data and observations into clear management reporting, insights and recommendations. Collaborate closely with internal stakeholders across the Nordics as well as external partners and vendors to ensure alignment and effective delivery. Ensure changes are translated into robust operational processes, controls and ways of working. Proactively identify risks, issues and dependencies and drive them towards resolution. The role is based on either one of the headquarters, Nordea Huset, Oslo, Stockholm or Gothenburg. What we offer People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward. A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment. Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility. Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving. If this sounds like you, get in touch! Next steps Submit your application no later than 06/11/2026. If questions, please reach out to acting team lead Linda Gjerløv,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-change-process-specialist-at-nordea-55a40e

Source: https://jobsbylevel.com/jobs/senior-change-process-specialist-at-nordea-55a40e

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